The NOC Level 1 Operator is a focal point for incident follow-up and resolution. This role requires solid technical skills, a proactive attitude, and the ability to work in dynamic, collaborative environments to ensure operational stability. Responsibilities 1.
Continuous Monitoring: Proactively monitor network and infrastructure using specialized tools and early warning systems to identify anomalies. 2.
Incident Detection & Diagnosis: Investigate reported incidents, determine root causes, and assess impact on system performance. 3.
Problem Resolution: Collaborate with technical teams to resolve incidents following established procedures and best practices. 4.
Service KPI: Focused on incident resolution, with an emphasis on meeting the KPIs of the agreed-upon SLA. 5.
Communication & Reporting: Provide timely updates to leadership and team members regarding incident status and resolution progress. 6.
Documentation: Register all incidents, actions, and solutions in the management system with accuracy and integrity. 7.
Collaboration & Support: Work with internal/external teams on technical support and infrastructure updates. Requirements Previous experience in Network Operations Centers (NOC) or similar roles, with a shift-based work arrangement.



Solid knowledge of computer networks, operating systems, and infrastructure. Ability to prioritize tasks and work within timeframes defined by SLAs. Proactive initiative and strong problem-solving skills. Adaptability to learn new tools and technologies. Strong teamwork and attention to detail in high-pressure situations, when needed in major problems. Technical Skills Networking: Knowledge of communication protocols (TCP, UDP, RPC, HTTPS) and video protocols (Live, VOD, DTP, Adaptive Streaming). Tools: ticketing tool (iGRI or similar), Grafana, Devo, Nagios, Npaw, ADDM, Cyberark, Infoblox, Cerebrum, Titan encoders. Advanced Support: VPN, basic shell scripting (with debugging) and web servers knowledge. Databases: valuable Oracle, MongoDB or MySQL at level user. Desirable: Knowledge of Cloud Technologies, VmWare and HyperV. Processes & Behavioral Incident Management: Experience in critical incident and crisis coordination. Flexibility: Available for 24/7 shifts and multiple technologies. Soft Skills Soft

Skills:
Strong ownership, multitasking, and excellent communication (written/verbal) both internal and with the customer.

📌 VOD Technician (Madrid)
🏢 BULLIT MANAGEMENT SERVICES
📍 Madrid