We arepartnering with a leading international customer experience company to recruit Customer Support Advisors for a project supporting a well-established international fashion retail brand in Barcelona, Spain.

In this role, you will assist customers with enquiries related to purchases, products, orders, and after-sales services, ensuring a positive shopping experience across phone, email, and chat.

We are looking for communicative, empathetic, and solution-oriented professionals who enjoy helping customers and are interested in developing their careers within the fashion retail industry.

Your Role

Provide customer support in Spanish, Basque, and English via phone, email, and chat

Assist customers with enquiries related to purchases, orders, and products

Handle issues involving deliveries, returns, and after-sales services

Provide clear information about products, shopping procedures, and available services

Identify customer needs and offer effective, personalised solutions

Manage customer complaints and resolve issues professionally

Follow up on customer cases to ensure timely and satisfactory resolutions

Record customer interactions and maintain accurate information in internal systems

Collaborate with colleagues to resolve complex customer enquiries

Deliver a positive customer experience across all communication channels





Ensure compliance with internal procedures and customer service quality standards

Your Qualifications

Native-level Spanish and Basque, both written and spoken

Very good command of English

Excellent communication and customer service skills

Strong problem-solving abilities and a solution-oriented mindset

Empathy, patience, and the ability to handle challenging customer situations

Proactive attitude, organisational skills, and attention to detail

Comfortable using digital tools and multiple customer support platforms

Ability to work effectively within a dynamic, international team

Previous experience in customer service, retail, or e-commerce will be considered an advantage

Interest in the fashion retail industry

Availability to work on-site in Barcelona

Flexibility to work rotating shifts, including weekends

The Offer

Permanent employment contract in Spain

Full-time position, 39 hours per weekRotating shifts from Monday to Sunday, between 09:00 and 23:00

Two weeks of paid initial training

Performance-based annual bonus

Fully on-site position in modern Barcelona offices with a terrace and employee facilities

Employee activities and team events

Professional development and career growth opportunities within an international company

#J-18808-Ljbffr

📌 Customer Support Advisor – Spanish, Basque & English (Barcelona)
🏢 Personalbuero U Herrmann
📍 Barcelona