This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest general platform for the LGBTQ+ business community. A continuación, encontrará un desglose completo de todo lo que se requiere de los posibles candidatos, así como la forma de presentar su candidatura. ¡Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.Service Contract AdministrationA day in the Life:Impact customer happiness directly by meeting or exceeding customer's expectations in all contact with internal and external interactions.

Impacts upon the company's achievement of Service plans and forecast by ensuring the timely and accurate processing of orders, contracts, tenders, service call, etc.Supports Tenders by collation of information from all relevant parties and provides timely responses to Public and Private tender invitations. Coordinates with internal departments (Service, Sales and Support) to gather relevant information and prepare tender submissions. Acts according to Company policies and procedures.

Brings up Terms & Conditions issues to Finance/Legal when required. Supports the maintenance of tender documentation and contributes to continuous process improvements.Working with various internal tools including SAP,



C4S, E1 and Microsoft toolsCreating, amending and reviewing customer quotesProcessing purchase orders by booking and invoicing service contractsSupporting the documentation of all processesPerforming data maintenance in our ERP systemKeys to Success:Computer literate – MS Office, Word, Excel, and PowerPoint. ExperienceFrom 1-2 years of experience in a customer contact/order admin role supporting a sales teamPreference to have experience working in a Tender Office or supporting public and/or private tenders is considered an advantage.Knowledge, Skills, AbilitiesFluent in English alongside Spanish and ItalianMust be able to work as part of a team.Communicates externally both verbally and in writing, at all levels, with the Division's customers.Strong problem-solving skills and attention to detailAbility to adapt to changing priorities and handle time-sensitive requestsExcellence in customer relationship management and professional communicationOur Mission is to enable our customers to make the world healthier, cleaner and safer.

As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #Accessibility/Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. Please include your contact information and specific details about your required accommodation to support you during the job application process. *

📌 Sr Service Support Representative (Alcobendas)
🏢 Thermo Fisher Scientific
📍 Alcobendas