innovative & engaging solutions for fitness, sport and health . It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney to Milano Cortina . Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams.

Our Services teams are always aiming to improve their service performance, to provide the best fitness experience anywhere. We are looking for a proactive, process-driven Second Level Technical Support Specialist. In this role, you will support Technical Call Centers in complex equipment issues dealing with customers, and support and coordinate Technicians in the field.

You will be responsible for the certification and training of Technician.

Support

Technicians in the field to ensure the most effective and efficient performance in executing jobs Support Technical Call Centers in complex equipment issues dealing with customers Collaborate in proactively managing customer complaints and issues,



by participating in the analysis of the root cause of the problem to drive technical resolution Collaborate in auditing Technicians' field performance Oversee the certification and training of Technicians Ensure customer data accuracy on the Install base systems Experience in Problem Solving/5 Whys/Root Cause Analysis. Knowledge of network and ICT protocols. We are an equal opportunity employer and value diversity at our company.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true Products and services supplied in USA and CANADA by TECHNOGYM USA Corp.

Fiscal code and VAT: Certified Electronic Mail (PEC): Company registration number at the Forlì-Cesena Register, REA Fully paid up capital Euro ,00 Siae License * #

📌 Technical Support Engineer - Remote H/F (Barcelona)
🏢 Technogym
📍 Barcelona