We are looking for the very Top TalentMore in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.What we look for?We are looking for an experienced Service Security Manager with 4+ years of experience in managed security services (MSSP/SOC) in a client-facing role. Strong knowledge of SOC operations, incident and change management, SIEM/SOAR, SLAs and security frameworks is essential. The idóneo candidate will have excellent stakeholder management skills and the ability to engage confidently with CISOs and IT leadership .Candidates based in Madrid preferred (occasional client visits and in-person reviews)Occasional out-of-hours support for critical incidentsMain tasks and accountabilities will be:Single point of contact (SPOC) and security advisor for a portfolio of up to 12 enterprise clients, or one dedicated key accountOwns service governance for a managed SOC service: SLAs, reporting, critical incidents, changes, risks and improvementService management role, not a SOC analyst role: no triage, threat hunting or SIEM administrationMajor incidents: coordinate communication across client, SOC and vendors; deliver post-incident reports (root cause, impact, actions)Service governance: run monthly operational and executive service reviews; issue minutes with actions, owners and datesSLA/KPI management: track SLAs, flag deviations proactively, produce monthly service reports and dashboardsService requests: qualify, prioritise and close; route out-of-scope needs as new business opportunitiesChange management: assess impact on security posture,



communicate windows and risks, verify resultsBackup: act as backup SSM for peer portfoliosWhat do we expect from you?4+ years in managed security services (MSSP/SOC) in a client-facing role: Service Delivery Manager, TAM, Security Service Manager or similarProven experience in incident, major incident, change, risk and service level managementSolid security knowledge: SOC operating models, detection and response, SIEM/SOAR, vulnerability management, network and endpoint securityExecutive communication: leading steering committees and writing executive reportsAble to diagnose issues in real time and discuss them technically with client CISOsSpanish C1CERTIFICATIONSPreferred:CISM, CISSP, ISO/IEC 27001 Lead Auditor or Lead Implementer, ITIL 4 Foundation or higherNice to have:ENS, NIS2, DORAGoogle SecOps (Chronicle/SOAR) or other SIEM/SOAR: Splunk, Microsoft Sentinel, QRadarMicrosoft Teams and SharePointTelco or MSSP backgroundWhat can we offer?23 days of Annual Leave plus the 24th and 31st of December as discretionary days!Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).Free access to several training platformsProfessional stability and career plansUST also, compensates referrals from which you could benefit when you refer professionals.The option to pick between 12 or 14 payments along the year.Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime)UST Club Platform discounts and gym Access discountsIn UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.#J-18808-Ljbffr

📌 Service Security Manager - 100% Remote, Spain (Valencia)
🏢 UST España & Latam
📍 Valencia