GR8_TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support.

Call it what it is: the iGaming Platform for Champions. With ****+ GR8 people across locations and time zones, we don't just ship technology — we help operators build success stories across brands, markets, and geos. Our people make it real.

Independently validate, investigate, and resolve complex B2B tickets using server logs, monitoring tools, and Browser DevTools. Replicate user-reported issues to isolate root causes across APIs, client-server interactions, and integration layers. Review incoming technical fixes from L2/L3 teams to ensure solutions are fully tested and directly address client needs before closing tickets.

Guide Junior

Specialists on investigation techniques, log analysis, and effective ticket routing. Route fully documented, edge?case issues to L2/L3 engineering teams with detailed diagnostic data. 1+ years of experience in B2B Customer Support, Technical Support, Service Desk,



Application Support, or operations in a B2B SaaS or high-load digital environment. Hands?on experience analyzing server logs, administrative back?office tools, and Browser DevTools.

Practical knowledge of ticketing platforms (Jira/JSM, Zendesk, or ServiceNow) and incident workflows (L1–L3 framework). Proven ability to coordinate critical incidents (organizing response calls, tracking timelines, writing client updates). Flexibility to work full?time on a shift?based, 24/7 rotating schedule (including nights, weekends, and holidays).

Upper-Intermediate English level. Direct experience in iGaming, fintech, or payment processing ecosystems.

Benefits Cafeteria — annual budget you allocate to: Home office Remote?Team events (online/offline/offsite). We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that's got your back.

OWN YOUR GAME : we move fast, focus smart, and keep it simple.

📌 1st Line Support Analyst (Álava)
🏢 GR8_TECH
📍 Álava