Funciones y responsabilidades: Monitoring and Managing
Support Requests: Proactively monitor support requests through
various channels (ITSM , portal, Teams, email, phone) to identify
user incidents and service requests. Accurately record and
categorize incidents and requests within the ticketing system.
Ensure thorough ticket tracking until complete resolution and
maintain up-to-date information. Diagnosing and Resolving Issues:
Conduct initial diagnosis to grasp the nature of problems or
request reported by users. Resolve simple and known issues. Execute
know service requests Provide assistance and training to users on
common tools and systems, and company-specific applications (based
on process/KB). Document solutions for recurring problems in the
knowledge base for future reference. Escalation and Communication:




Escalate complex or unresolved incidents to the next level of
support or the appropriate team. Provide regular updates to users
regarding the status and progress of their tickets. Requisitos:
Experience in IT user support positions. You need to have social
skills, both to promote a good working environment with the team,
and to have a polite and empathetic relationship with users and
other customer staff. It is essential to live within the city of
San Sebastian, since the position is 100% on site in our offices.
Advanced English is a must-have, since the roll is 100%
English.

📌 IT Support (English) (País Vasco)
🏢 TECDATA ENGINEERING
📍 País Vasco