Do you have experience with Microsoft Dynamics 365 Business Central and enjoy solving technical problems? Join Boyum IT's global Support team and help our partners and customers get the most out of our Business Central products. You will investigate technical issues, find solutions and make sure support cases are followed through to resolution. Here's what the job entails As our Support Specialist, you will be responsible for managing support cases from start to finish, including issues that require further investigation by our Development team. An important part of your role is making sure partners receive clear answers, regular updates and know what to expect throughout the support process. More specifically, your responsibilities include:
• Investigating and resolving technical issues related to Boyum IT's products for Microsoft Dynamics 365 Business Central.
• Reproducing reported issues, collecting technical information and documenting findings to help identify the cause.
• Managing support cases through to resolution, including follow-up when Development or other teams are involved.
• Communicating directly with partners and customers, providing updates and explaining next steps.
• Working with colleagues across Support, Product and Development to resolve complex issues.
• Documenting solutions, sharing knowledge and contributing to improvements in how we provide support.
• Using approved AI tools to support troubleshooting while verifying results and protecting customer data. Meet your team You will join Boyum IT's general Support team,



working with colleagues across countries and functions to support our partners and customers. Based in Madrid, you will report to the Head of Global Support and work closely with our Support Domain Lead for Business Central, as well as colleagues in Product and Development. What we expect you to bring We are looking for someone who has experience supporting business software, understands Microsoft Dynamics 365 Business Central and is comfortable investigating technical issues independently. More specifically, we are looking for:
• 3–5 years of experience in technical support or customer-facing software support.
• Hands-on experience with Microsoft Dynamics 365 Business Central or Dynamics NAV.
• Experience investigating and resolving technical issues independently.
• Experience managing support cases and communicating directly with customers or partners.
• Strong written and spoken English. About Boyum IT Boyum IT is an international software company with colleagues across multiple countries and more than 50 nationalities. Our culture is built around Energy for LIFE — Family, Social, Fit and Excellence — reflecting our ambition to create an environment where people can perform, develop and thrive while contributing to the success of the company. We believe strong business performance and a healthy workplace should reinforce each other. Interested in joining us? If this sounds like the right opportunity for you, we encourage you to apply as soon as possible. We review applications on an ongoing basis and are looking for someone who can join our team as soon as possible. We look forward to hearing from you

📌 Support Specialist (Madrid)
🏢 Boyum IT Solutions
📍 Madrid