Department: 90-893
- Subscription
- Digital Acquisition Media

Location:
Spain
- Madrid Description As CRM Executive at DAZN, you will help DAZN fuel the fire of sport in everyone. Do you want to be part of it? In this brand new role within our Subscription Function, you will help deliver our customer communications strategy across our Spanish market. As a passionate sports fan with an intuitive understanding of customer experience, you’ll harness your depth of knowledge in digital & mobile CRM to create CRM initiatives thatstrengthen our relationship with our customers This role will be based in our Madrid office. Please note, our Talent Acquisition team and some Hiring teams are based in the UK so parts of the recruitment process will be in English. Please also upload your resume in English, thanks By joining DAZN, you will be part of a company that has earned the Great Place to Work certification, a recognition we’ve achieved thanks to the commitment and professionalism of everyone at DAZN Spain. This certification reflects the exceptional environment we've built together, where employee well-being is a top priority. At DAZN, we take pride in being an excellent place to work, as confirmed by the experiences and feedback of our team members. What You'll Be Doing:
• Implement local CRM strategy & tactical plans that encourage innovation




• Deliver excellent customer experiences throughout the CRM ecosystem against conversion, retention/engagement and win-back targets
• Optimize user journeys on the platform against CRM targets and identify new opportunities
• Provide full analysis and reporting on the performance of our CRM activities and subscription lifecycle in market
• Brief campaign creative & work alongside editorial team to ensure engaging content in all customer communications What You'll Bring:
• Fluent in written and spoken Spanish and English languages
• 2-3 years’ experience in a dedicated CRM role
• Sports fan / enthusiast with a flair for copy writing
• Track record of strategy support and planning for CRM programs
• Proven experience in development, optimization and analysis of multi-channel campaigns (email / mobile)
• Outstanding organizational, planning and time-management skills
• Strong presentation skills Benefits Benefits include access to DAZN, medical insurance fully funded by the company provided by Cigna (including access to a medical chart, premium hospitals and a reimbursement policy), Cobee adaptable compensation policy: 180€ every month to be used on a range of social benefits, refer a friend scheme, learning and development resources, opportunity for hybrid working and access to our internal speaker series and events.

📌 CRM Executive (España)
🏢 Dazn
📍 España