? Capitole is growing fast, and we want you to be part of the journey We are looking for a Senior IT Project Manager with strong experience in ServiceNow implementations and migrations to join an international project based in Barcelona. You will be responsible for leading and overseeing the end-to-end implementation of ServiceNow, ensuring successful project delivery, budget control, risk management and alignment with business objectives. ?

Responsibilities:
• Lead ServiceNow implementations and migrations end-to-end, from requirements gathering and planning to testing, go-live and hypercare.
• Manage project scope, timelines, budgets, resources, risks, dependencies and deliverables.
• Coordinate external implementation partners, IT teams and vendors, ensuring quality, deadlines and alignment with business objectives.
• Monitor project progress, backlog, features, milestones, KPIs and SLAs, identifying risks and implementing mitigation plans.
• Oversee ServiceNow integrations with SAP, Workday or other enterprise systems.
• Coordinate UAT, deployment, data migration, training, change management and handover to support.
• Manage senior stakeholders, prepare status reports and present project progress, risks and budgets to steering committees. ?

Requirements:
• 7+ years of IT Project Management experience, including end-to-end ServiceNow implementations or migrations,



beyond maintenance or support.
• Strong functional knowledge of ServiceNow ITSM (Incident, Request, Problem, Change, Service Catalogue, CMDB and SLAs) and ITIL processes.
• Experience managing budgets, project planning, risks, dependencies, external vendors and cross-functional teams.
• Knowledge of Agile, Waterfall or hybrid methodologies and project management tools.
• Experience monitoring project performance through KPIs, SLAs and reporting.
• Strong stakeholder management, communication, negotiation and problem-solving skills.
• Fluent English, both written and spoken. ? Nice to have:
• Experience managing ServiceNow integrations with SAP, Workday or other ERP systems (APIs, IntegrationHub or middleware).
• Knowledge of additional ServiceNow modules (ITOM, HRSD, SPM or Employee Center).
• Experience with ITSM tool migrations (Remedy, BMC, Jira Service Management) and multinational or industrial environments.
• ServiceNow or Project Management certifications (CSA, CIS, PMP, PRINCE2, PSM/CSM). ?

What we offer
• Hybrid model: 1 day/week onsite in Barcelona.
• International ServiceNow transformation project.
• Collaboration with multidisciplinary teams and integral stakeholders.
• Professional development and career growth within Capitole.

📌 ServiceNow Project Manager (España)
🏢 Capitole
📍 España