Company Description Sail Line Global Logistics Co Ltd is a leading logistics service provider offering end-to-end solutions designed to safeguard customer interests with dedication and professionalism. The company focuses on industries such as tires, chemicals, solar panels, machinery, and food, tailoring services to local conditions and product requirements. Sail Line deepens its value by optimizing logistics processes and delivering customized solutions that help clients operate more efficiently. Guided by the concept of serving global Chinese enterprises, the company has built a growing international service network and is expanding its integral footprint. Role Description The Customer Service Specialist is a full-time, on-site role based in Barcelona. This role is responsible for handling customer inquiries and requests via phone, email, on-site visit and other channels, ensuring timely and accurate information about shipments, services, and logistics solutions. Day-to-day tasks include resolving issues, coordinating with internal teams to follow up on deliveries and documentation,etc. The specialist will monitor customer satisfaction, proactively communicate updates,



and support continuous improvement of the customer experience. The role also involves adhering to company procedures, contributing to service quality standards, and representing Sail Line’s commitment to professional, reliable logistics support. Qualifications
• Candidates should possess strong Customer Service and Customer Support skills, with the ability to manage inquiries and issues effectively.
• Candidates should possess skills in Customer Satisfaction and Customer Experience, focusing on building long-term, positive client relationships.
• Candidates should possess professional Phone Etiquette, including clear communication, active listening, and courteous interaction across all channels.
• Relevant qualifications such as experience in logistics, supply chain, or international trade are beneficial.
• Strong problem-solving abilities, attention to detail, and proficiency with common office software.
• Ability to work on-site in Barcelona, business trip sometimes and collaborate with cross-functional teams, and communicate fluently in English; additional languages are an advantage.

📌 Customer Service Specialist (Esplugas de Llobregat)
🏢 Sail Line Global Logistics Co
📍 Esplugas de Llobregat