Your Tasks
• Leadership & People Management: Lead, mentor, and coordinate a dedicated on-site small team of Helpdesk / Service Desk technicians, driving continuous technical development, resource planning, onboarding, and fostering a collaborative, service-oriented culture.
• Service Operations & Incident Management: Own and oversee day-to-day IT support operations for about 700hub employees, establishing clear SLAs/KPIs, standard operating procedures, and efficient ticket escalation and resolution workflows.
• Meeting Rooms & AV Infrastructure: Ensure optimal availability, maintenance, and seamless operation of multimedia systems, video conferencing equipment, and hybrid meeting room technology across the tech hub.
• Local Server & IT Infrastructure: Oversee and maintain the hub's local physical and virtual server infrastructure, network peripherals, storage, and local IT hardware in alignment with international group standards and security guidelines.
• Workplace Hardware & Lifecycle Management: Manage the end-to-end IT equipment lifecycle (laptops, mobile devices, workstations, telephony, printers), including provisioning, inventory tracking, asset management, and vendor coordination.
• Continuous Improvement & Standards: Evaluate support trends, recurring issues, and user feedback to implement process enhancements, self-service documentation, and proactive technical solutions.




• Stakeholder Collaboration: Serve as the primary technical contact and escalation point for hub leadership, internal departments, and central/international IT teams to align on group-wide rollouts and corporate IT initiatives.

Your Profile
• At least 5 years of hands-on experience in IT support, service desk, or workplace operations, with proven experience leading or coordinating small technical support teams.
• Strong technical background in modern workplace operating systems (Windows, macOS, Linux), endpoint management tools, active directory / identity management, and standard office SaaS suites. .
• Practical knowledge in maintaining on-premise local server infrastructure, basic networking (LAN/Wi-Fi, switches, patching), and multimedia/AV conference room technology (e.g., Google Rooms, Zoom Rooms, audio systems).
• Solid understanding of ITIL or IT service management best practices, incident/problem resolution, ticket categorization, and SLA tracking.
• Strong interpersonal and leadership skills with professional proficiency in English (minimum B2.2 or equivalent); Spanish and/or German is a valuable asset.
• High service orientation, structured problem-solving approach, proactive attitude, and the ability to thrive in a fast-paced, high-growth technology hub of around 700 professionals.

📌 IT Support Lead (Barcelona)
🏢 Schwarz Digits
📍 Barcelona