About Runnr.aiDo you think it's weird to stand in line at a hotel front desk just to ask a simple question? Runnr.ai is a hospitality AI startup in the heart of Utrecht. We use the latest AI to handle guest communication for hotels over WhatsApp and other channels, so guests get answers in seconds and front desk teams get their day back. Our team comes from Booking.com, Catawiki and the hotel floor itself. About this RoleStarting your career in hospitality tech? Spend it helping hotels get the most out of AI. You’ll be the go-to person for a portfolio of hotels, chains and hospitality groups that already use Runnr.ai. You know what a busy check-in or a full reception inbox feels like, and that’s exactly why GMs and front-desk teams will trust your advice.
• Hands-on improvement first. You’ll review how each property uses the platform: closing content gaps so the AI answers guests correctly, setting up new features and integrations, and fixing what slows the team down. When a hotel’s guest journey isn’t performing, you’ll dig into the data until you find out why.
• Then make it scale. With what you learn across your portfolio, you’ll help us improve how every property is set up. That means better templates and playbooks, smarter automations and fewer repeat questions. This role is designed for early-career professionals with 1–3 years of experience, ideally from hotel school, hospitality or a customer-facing role in travel or SaaS. You’ll get real ownership of your own portfolio from the first month, a mentor who has time for you, and a clear path to grow into a senior client-facing role.

What you'll do
Hospitality implementation specialist
• Guide existing properties through platform improvements and new features, helping them get more value and raise automation, guest reach and upsell revenue.




• Manage a portfolio of properties in HubSpot, tracking engagement, assessing account health and supporting long-term retention and expansion.
• Build trusted relationships with GMs, front-desk teams and group stakeholders across English-, Dutch
- and Spanish-speaking markets, spotting operational needs and recommending tailored solutions.
• Use performance data, guest-conversation insights, client feedback and product updates to refine workflows and meet adoption and retention KPIs. What you'll learn
• How hotel technology fits together: guest messaging, PMS and booking systems, and where AI helps or fails.
• How to manage a portfolio of hospitality clients: tracking account health, spotting risks early and turning data into advice hotels act on.
• How to use AI tools in your daily work, from analysing guest conversations to drafting setup guides and automations.
• Professional communication with GMs, front-desk teams, group managers and a tech team. What we're looking forMust haves
• 1–3 years of customer-facing experience, for example in a hotel, at a front desk, in hospitality operations, or in a support or customer success role at a tech company. A relevant internship counts.
• A hospitality, tourism, business or similar degree, or equivalent experience.
• Clear, calm written and spoken English (Dutch is a plus)
• Curiosity about technology and AI, and comfort learning new software quickly.
• An organised way of working:



you can juggle many properties at once without dropping anything. Nice to haves
• Experience with hotel systems (PMS, booking engines, guest messaging) from a previous internship or job.
• Experience with HubSpot, a help-desk tool or AI tools like ChatGPT or Claude.
• Experience writing guides, FAQs, training material or other content. You don't need
• A technical background or coding skills. We'll teach you the product.
• Previous Implementation experience in a tech company.

What we offer
• Real ownership early: your own portfolio of hotels and a direct say in how a growing AI company supports properties across Europe.
• A remote setup and an office a minute from Utrecht Centraal.
• A lead who has time for you, and a clear path to grow into a senior client-facing role.

How to apply
Send your CV and a few lines on why you want to do your internship at Runnr.ai to [email]. Please mention your school, your internship dates and how many hours per week your programme requires. Our process is short: a 20-minute call, then an interview with a short written exercise, and a meeting with the team. At Runnr.ai our core focus is delivering great guest experiences at scale, which leads to high value for hotels. We value teamwork, view failures and successes as shared experiences, and promote equal contributions from every team member. Feedback is vital for continuous growth. Our transparent communication, agility and ambition drive us to excel. We are committed to promoting a culture of diversity and inclusion. We enthusiastically encourage individuals from diverse backgrounds who may have reservations about applying to come forward and submit their applications. We look forward to getting to know each other. •

📌 Hospitality Implementation specialist (Barcelona)
🏢 Runnr.ai
📍 Barcelona