The client is a leading American technology company operating a portfolio of globally recognised social media, communication and digital platforms used by billions of people worldwide.You will support our client as an Advertisers Support Representative, assisting small and medium-sized businesses that use the client’s digital advertising services. As part of a motivated, multilingual team, you will help clients with enquiries related to advertising products, tools and campaigns, providing both pre-sales and post-sales support in Hebrew and English.ResponsibilitiesSupporting small and medium-sized businesses (SMBs) with enquiries related to digital advertising products, tools and campaigns; Providing customer support in Hebrew and English via chat, email and phone; Delivering pre-sales and post-sales support for self-service advertising products; Providing guidance on products and tools to improve the customer experience; Following up on email enquiries through outbound calls and using phone support when appropriate to ensure issues are resolved promptly; Identifying recurring trends and resolving issues affecting multiple SMB clients; Delivering a professional customer experience in line with quality and service standards.RequirementsExcellent written and spoken Hebrew (minimum C1 level); EU passport holder or a local residency cardGood command of English; Empathetic andhelpful approach; Strong team-player attitude; Strong interpersonal skills and the ability to de-escalate situations when necessary; Ability to handle sensitive and confidential information; Ability to learn quickly and adapt to new processes and tools.Location:Lisbon, PortugalWork model:On-siteSchedule:Rotational shifts, Monday to Sunday, between 06:00 and 00:00 (40 hours per week, 8 working hours per day)Training:15 working days, with a training allowance of €141.20 per completed week.Remuneration:Total gross monthly compensation of €1,767.50, including:Base salary: €1,383.00 gross per month; Productivity bonus; Meal allowance: €154.00 net per month; Holiday allowance: €115.25 per month; Christmas allowance: €115.25 per month.Contract:Initial 1-year fixed-term contract, with the possibility of conversion to a permanent contract after 2 years.Perks:Private health insurance, local language classesRelocation:Optional accommodation in a shared apartment, with a private room and all bills included, for approximately €220 per month deducted from your salary. Assistance with administrative procedures is also provided.Annual leave:22 days#J-18808-Ljbffr

📌 Advertisers Support - Hebrew Speaking (Madrid)
🏢 Cross Border Talents
📍 Madrid