? The Magnific Universe continues to expand At Magnific, we provide support to users and clients in a fast-moving product environment, with AI integrated into our day-to-day support work. We're looking for a Customer Service Agent to join our team and deliver excellent, resolutive, and personable support, with a special focus on B2B / Enterprise clients. ?

About the Role
As a Customer Service Agent, you'll be on the front line of contact with our clients, combining customer care, technical troubleshooting, and the use of AI tools applied to support. Your mission: deliver a fast, clear, and friendly support experience, especially for B2B / Enterprise accounts. If you enjoy solving problems, communicating clearly, and working in a dynamic, AI-supported environment, this role is for you. ?

What You'll Do
? Multichannel Support Management
• Manage multichannel support cases (email, chat, AI/Fin) through Salesforce.
• Resolve issues related to subscriptions, billing and payments, credits, our Fair Use Policy, and technical product matters. ? B2B / Enterprise Client Support
• Support and guide B2B / Enterprise clients, maintaining a professional, resolutive tone aligned with agreed service commitments (SLAs).
• Escalate complex cases appropriately, coordinating with other teams (Product, Tech, Billing) to ensure a fast resolution. ? Continuous Improvement
• Identify recurimprovements.
• Maintain the team's quality standards (QA) and actively contribute to feedback and continuous improvement.ring patterns or issues and propose process, documentation, or automation. ? What We're Looking For Experience & Skills
• Very high level of English (C1 or above), written and spoken. Essential: you'll work daily with international clients, many of them B2B / Enterprise accounts.
• Previous experience in customer support, with experience handling B2B / Enterprise clients being especially valued (higher-volume accounts, demanding tone and response times).




• Excellent written communication: able to explain technical or billing matters clearly, empathetically, and precisely.
• Ability to manage a high volume of cases with autonomy, judgment, and a strong sense of priority.
• Comfortable working with digital tools and quickly learning new systems (Salesforce, AI applied to support, etc.). Nice to Have
• Technical knowledge of automation: Zapier, Make, scripts, macros, or experience optimizing support workflows.
• Basic knowledge of graphic design or creative tools (Photoshop, Illustrator, Figma, generative AI for image/video), useful for better understanding our products and supporting our creative user base.
• Previous experience in SaaS environments or high-volume digital products. ?

What We Offer
• Be part of a growing Customer Service team, with modern processes and AI support in your day-to-day work..
• A dynamic environment, with products that are constantly evolving
• Ongoing learning and development opportunities.
• In-house English and Spanish lessons..
• Remote or hybrid work model and real flexibility.
• Private health insurance ?
• Subsidy for mental health and psychological support. ?
• 23 days of vacation + December 24th and 31st off
• Day off on your birthday ?
• Fully stocked office canteen with soft drinks, natural juices, snacks, fruit, and more.
• Free lunch at the office. ??
• We're a Great Place to Work 93% of employees think this is a great place to work. ? Diversity & Inclusion At Magnific Company, creativity thrives through diversity. We're committed to equal opportunities regardless of gender, sexual orientation, skin color, age, religion, or any other non-professional factor — ensuring fairness and inclusion at every stage of our hiring process. ✨ Join the Magnific Universe Be part of a company that's redefining how the world creates — at scale — through AI and innovation. ? Apply now and help our clients get the best support experience Magnific has to offer.

📌 Customer Service Agent (Madrid)
🏢 Magnific
📍 Madrid