Are you a Senior Support Engineer? Think bigger about your next move!Build your future with Qn R Group.JOIN THE NEXT EUROPEAN TECHNOLOGY POWERHOUSESenior Support Engineer | Quality & Reliability (Qn R), the parent company of Qn R GroupRole overviewWe are looking for a Senior Support Engineer to join Quality & Reliability (Qn R) and support the ICT services of a European organization in the field of fusion energy. You will take ownership of technical problems, contribute to the design and evolution of ICT services and infrastructure, and mentor junior support engineers.About Qn R GroupQn R Groupis a technology group with 35 years of experience, 8 companies, 4 delivery centers and 210+ professionals across Greece, Belgium, Cyprus and Poland. Listed on the Athens Stock Exchange since 2000, we deliver mission-critical digital transformation projects for the public and private sector. The Group’s capabilities coversoftware engineering, enterprise and generative AI, cybersecurity, cloud infrastructure, SAP and Service Now solutions, core banking and maritime intelligence.About the opportunityQn R Group is part of a consortium that has been awarded a framework contract to provide ICT support services to a European organization in the field of fusion energy. The services cover end-user support, workplace and platform management, IT infrastructure and security, application administration and IT governance.Location: Barcelona (Spain), Cadarache (France) or Garching, near Munich (Germany).Working hours: standard 40-hour week, Monday to Friday between 07:00 and 20:00, in line with the client’s calendar. Occasional work outside normal hours may be requested.Good to know:



all work and documentation are in English and a security clearance and a confidentiality agreement may be required.What you'll work on: Analyzing end users’ business requirements, proposing solutions, and anticipating and owning problemsParticipating in the design, implementation and evolution of ICT services and infrastructureSupporting the management and maintenance of ICT services and environments (production, preproduction, test)Assisting with operational aspects of the ICT infrastructure: patches, upgrades, preventative maintenance, performance, security and backupsActing as second-level support for the Service DeskMentoring junior support engineers What you bring: A secondary education diplomaAt least 5+ years of experience in ICT infrastructure support and engineeringWorking knowledge of several of these areas: cybersecurity products and solutions, database management servers, storage and backup infrastructures, Linux operating systems, Microsoft cloud services, Microsoft Windows technologies and virtualization technologiesVery good organizational and problem-solving skills, a service-oriented attitude, and the ability to prioritize, deliver on time to agreed standards and work both autonomously and in a teamExcellent oral and written communication skills in English, and the ability to interact effectively with client representatives Nice to have: Hands-on experience with technologies of the client environment, such as Microsoft Azure and Entra ID, Microsoft 365, VMware or Hyper-V, Red Hat Linux, Oracle or Microsoft SQL Server, Cisco, Fortinet or Palo AltoPrevious experience mentoring or coaching junior engineers #J-18808-Ljbffr

📌 Senior Support Engineer (Madrid)
🏢 Quality & Reliability
📍 Madrid