We reveal what is happening in the very infrastructure that sustains businesses, lives, and communities, and ensure the integrity of networks, data, systems, and processes. Organizations rely on ExtraHop to provide visibility into the cyber threats, vulnerabilities, and network performance issues that evade their existing security and IT tools. Our mission is fueled by a profound social and moral responsibility to be the best at what we do, ensuring a secure world where everyone can thrive.

As a member of our Customer Success team, you'll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company. Help to secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with ExtraHop products and services. Assessing customer needs and coordinating high-value services such as ExtraHop Professional Services and advanced training.

Assist and contribute to ExtraHop's Voice of Customer activities and provide influential input on product and service roadmap priorities. Develop and maintain Customer Success Plans documenting customer's desired outcomes and value expectations. Promote customers' use of our community platform and self-service capabilities.

Develop deep customer relationships across the customer organizations with key stakeholders and technology leaders. Operate as the nexus for customer engagement and strategy with other ExtraHop teams such as Sales, Marketing, Product, and Support. Spanish & English.

Arabic, French, German or Portuguese would be highly desirable.



Any formal qualifications or training attended in Cyber Security or Networking a Plus Ability to work Adaptable hours to support International Customers Desire and passion to build and growth technical skills and knowledge in Cyber and Networking Takes ownership of all tasks, working flexibly with independent initiative and direction from Customer Success Management Any experience with project management, customer success or customer relationship management is a plus. Intermediate-level skills with general corporate applications such as Email, Spreadsheets and Presentations ExtraHop is reinventing Network Detection and Response (NDR) to offer enterprises unparalleled visibility, context, and control against emerging threats.

The platform integrates NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics, providing a single, comprehensive solution. By decrypting and analyzing complete packet-level data at wire speed and leveraging cloud-scale machine learning, ExtraHop empowers Security Operations Centers (SOCs) to detect, investigate, and remediate modern cyber risks in real time across their entire hybrid infrastructure, including data center, cloud, and SASE environments. This comprehensive approach and market innovation have earned ExtraHop unique recognition as the only NDR vendor acknowledged as a leader by all major analyst firms, including the Gartner® Magic Quadrant for Network Detection and ResponseTM, the Forrester® Wave for Network Analysis and Visibility, the IDC® Marketscape for NDR, and the Gigamon® Radar Report for Network Detection and Response.

Since ****, ExtraHop has consistently helped organizations worldwide extract in-depth network telemetry and contextual insights, affirming its commitment to protecting and empowering the connected enterprise. We operate with transparency, authenticity, and always in the best interest of the company. Health, Dental, and Vision Benefits Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time Hybrid and Remote Work Model

📌 Remote Customer Success Manager (Málaga)
🏢 ExtraHop
📍 Málaga