Desktop Support Technician Reach Cyber Charter School is a tuition-free online public K–12 school in Pennsylvania, connecting students with certified teachers and a high-quality curriculum. Authorized by the Pennsylvania Department of Education in ****, Reach Cyber Charter School is state certified and open to students throughout Pennsylvania with a vision to inspire and nurture future success for all students.

The Desktop Support

Technician is responsible for supporting and maintaining the school's computer systems, including laptops, desktops, and connected peripherals.

The Desktop Support

Technician will support, diagnose, repair, maintain, install, and upgrade all school hardware and computer equipment to ensure optimal performance.

The Desktop Support

Technician will provide both onsite and remote support, troubleshoot problem areas, reported incidents, and provide end-user assistance when needed.

The Desktop Support

Technician will be responsible for the satisfactory performance of the following tasks and responsibilities: Uses helpdesk ticketing system to maintain reported incidents throughout the ticket lifecycle Coordinates between staff, families, internal support, and vendor support Supports end-users with limited knowledge of computers, software, hardware,



and systems Works closely with Applications and Infrastructure teams to support larger tasks & projects Prefer an Associate's degree from an accredited college or university in a technical field or equivalent experience Prefer one (1) year of experience in information systems support Prioritizing and completing tickets, tasks, projects, and other assigned work in a timely manner Supporting frustrated users remotely through superior customer service Broad range of information technology knowledge/experience Communicate effectively in customer friendly terms verbally and in writing Ability to work well both independently and in group settings as a member of the IT team Ability to pass the background checks required for all school employees in This position could include limited travel and could include limited overnight Reach Cyber Charter School is dedicated to providing our employees with a comprehensive benefits package offering flexibility to customize benefits to meet your needs by offering major medical, dental, and vision; a retirement plan; We strive to model our mission by empowering Staff to authentically show up with their skills, knowledge, competencies, strengths, curiosity, and unique lived experiences.

📌 Remote Desktop Support Technician (Granada)
🏢 Reach Cyber Charter School Jobs
📍 Granada