Job Title:Remote Support Engineer - (Italian speaking) - Hybrid - High Tech - HD01Job DescriptionExperience the Power of a Game-Changing CareerAre you ready to join an innovative and fast-growing team? We are a integral leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world's most well-known companies - the ones you use every day - helping them transform their businesses through cutting-edge technology and integrated solutions.As a Remote Support Engineer based on-site in Barcelona, you'll become part of a dynamic team of game-changers shaping the future of global brands.You'll benefit from comprehensive training, access to the latest technologies, and ongoing support to help you succeed and grow.
As a Remote Support Engineer , you will:Provide expert support on industrial 3D printersRemotely resolve hardware and/or software technical issues and application problems for our customersTrigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotelyKeep customers informed of the status of their caseDocument case history and interactions with customer. SW (CRM) to ensure proper handover to field, product/case history tracking and reportingContribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organizationAssist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general,
based on customer entitlementAssist Field Service Engineers during onsite troubleshooting in case of needConcentrix is a great match if you:A native or proficient level of Italian and EnglishStrong technical background with bachelor's degree in Science/Engineering - preferably Mechanical, Industrial or Electrical Engineering - or equivalentCan work collaboratively in an ethnically, linguistically, and culturally diverse environmentExcellent organizational skills;
Experience in a customer facing role (onsite support, remote support or similar)Experience in Graphics Arts products and related technologiesAbility to follow and read electrical / electronic diagramsExperience in Additive Manufacturing technology, 3D Modeling Software - Magics (Materialise) and NetFabb (Autodesk) and/or 3D printing workflowsWhat's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full time 39 hours/week permanent contractShift schedule: Monday to Thursday h, Friday h or Monday to Thursday 17h-2:00, Friday 17:00-1:00Salary package: base salary of 20,000 euros gross/year + up to 4,000 euros gross/year in bonusGreat office location in Barcelona, with hybrid work model after 2 monthsFull paid training on the company and the project you'll be working onCareer development programs and specialized coursesExperience the Best Version of YouAt Concentrix , we invest in our people because we know that when you thrive, our clients and their customers do too.English, Italian (Required)Time Type:Full time #
📌 Remote Support Engineer - (Italian Speaking) - Hybrid - High Tech - Hd01 (Barcelona)
🏢 CNX
📍 Barcelona