ResponsibilitiesServe as the primary technical escalation point for first-line support regarding incidents and service disruptionsConduct detailed investigations into failed transactions, stuck processes, interface timeouts and queue build-ups using logs and database tracesPerform routine health checks and operational maintenance to guarantee platform stabilityMaintain and enhance runbooks, standard operating procedures and recovery guides for recurring scenariosDocument findings and contribute to actionable recommendations during Post-Incident ReviewsEnsure full compliance with internal policies, regulatory standards and audit requirementsLog all support activities accurately within the service management toolAssist in generating operational key performance indicators and availability reports for leadership reviewParticipate in shift-based operations including off-hours, weekend rotations and on-call coverage for critical releasesPropose and contribute to long-term solutions that reduce ticket volumes and prevent recurrenceRequirementsBachelor’s degree in Computer Science, Information Technology or equivalent qualificationThree to five years of proven experience in second-line IT support within financial services,



wealth management or similar environmentsFamiliarity with ITIL processes including incident, problem, change and event managementStrong analytical mindset with a structured, methodical approach to problem-solvingAbility to remain calm and decisive under pressure during critical outagesExcellent written and verbal communication skills in EnglishOwnership-driven work ethic characterized by high reliability and precisionFlexible availability for on-call duties, weekend shifts and emergency interventionsProficiency with monitoring and diagnostics tools such as Splunk and DynatraceStrong understanding of ticketing and service management systems like ServiceNowNice to have Working knowledge of Temenos Triple‑A (AAA) architecture, modules and componentsExperience with JBoss EAP or WildFly application server deployment, logging and JVM tuning basicsDatabase administration skills including writing queries, reading alert logs and executing scriptsFamiliarity with messaging systems such as IBM MQUnderstanding of payment messaging standards and schemes including SWIFT MT/MX, SEPA and Instant PaymentsExposure to other Temenos applications such as T24 or TPH

📌 Senior Application Support Analyst (España)
🏢 Epam Systems
📍 España