Описание:

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No espere a enviar su solicitud después de leer esta descripción; se espera un gran volumen de candidaturas para esta oportunidad.
Задачи:

- Serve as the primary technical escalation point for first-line support on incidents and service disruptions
- Investigate failed transactions, stuck processes, interface timeouts, and queue build-ups using logs and database traces
- Perform routine health checks and operational maintenance to ensure platform stability
- Maintain and improve runbooks, standard operating procedures, and recovery guides for recurring scenarios
- Document findings and provide actionable recommendations during Post-Incident Reviews
- Ensure compliance with internal policies, regulatory standards, and audit requirements
- Record support activities in the service management tool
- Help generate operational KPIs and availability reports for leadership review
- Participate in shift-based operations, including off-hours, weekend rotations, and on-call coverage for critical releases
- Propose and contribute to long-term solutions that reduce ticket volumes and prevent recurrence

Требования:
- Bachelor’s degree in Computer Science, Information Technology, or an equivalent qualification
- Three to five years of experience in second-line IT support within financial services, wealth management,



or similar environments
- Familiarity with ITIL processes, including incident, problem, change, and event management
- Strong analytical skills and a structured, methodical approach to problem-solving
- Ability to remain calm and decisive under pressure during critical outages
- Excellent written and verbal English communication skills
- Reliable, precise, ownership-driven work ethic
- Versátil availability for on-call duties, weekend shifts, and emergency interventions
- Proficiency with monitoring and diagnostics tools such as Splunk and Dynatrace
- Strong understanding of ticketing and service management systems such as ServiceNow

Будет xghoner плюсом:
- Working knowledge of Temenos Triple A (AAA) architecture, modules, and components; experience with JBoss EAP or WildFly application server deployment, logging, and JVM tuning basics; database administration skills, including writing queries, reading alert logs, and executing scripts; familiarity with messaging systems such as IBM MQ; understanding of payment messaging standards and schemes, including SWIFT MT/MX, SEPA, and Instant Payments; exposure to other Temenos applications such as T24 or TPH

Условия:

Shift-based role with off-hours, weekend rotations, and on-call coverage for critical releases

📌 application support analyst in private banking (Madrid)
🏢 Epam
📍 Madrid