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Madrid, ES, 28232
Full Time
Village Operations & Services Coordinator | Las Rozas Village
Something Extraordinary Every Day™
We are looking for a
Village Operations & Services Coordinator
to join our team at
Las Rozas Village
and help ensure the efficient, safe and seamless day-to-day operation of the Village.
In this role, you will support the Operations team across
facilities management, maintenance, security, cleaning, landscaping, sustainability and other contracted services, helping us maintain the high standards that define the Village experience.
You will coordinate facilities management activities through
Planon, ensuring assets, maintenance records and operational processes are managed accurately and effectively, while working closely with internal teams, contractors, brands and service providers.
This is a hands-on role for someone who enjoys being close to the operation, managing multiple priorities and finding practical solutions that make a tangible difference to our guests, brand partners and colleagues.
What you’ll do
Facilities & maintenance
Coordinate day-to-day corrective and preventive maintenance activities across the Village.
Ensure Planned Preventive Maintenance activities are scheduled, monitored and completed on time through Planon.
Assess and prioritise reactive maintenance requests, tracking progress through to completion and keeping relevant stakeholders informed.
Maintain accurate asset, contractor and maintenance information in Planon, including asset registers, O&M; manuals,



warranties and PPM instructions.
Act as a key point of contact for external maintenance providers and operational partners.
Support the resolution of Planon-related issues in collaboration with IT and central teams.
Village services & operational standards
Support the coordination and monitoring of security, cleaning, landscaping and other contracted Village services.
Work closely with external providers to ensure agreed service levels and Village standards are consistently maintained.
Help ensure that brands operate in accordance with Village rules and operational requirements.
Collaborate with Retail, Marketing, Visual Merchandising and other Village teams to support projects, events and day-to-day operational requirements.
The scope of the Operations Coordinator role internally specifically covers cleaning, security, landscaping and other contracted services, as well as collaboration with Marketing and Retail on day-to-day Village activity.
Sustainability, energy & continuous improvement
Collect, consolidate and analyse electricity and water consumption data across the Village.
Support the development of operational dashboards and reporting to identify trends and inform decision-making.
Identify energy-saving opportunities and propose practical operational or technical improvements.
Support the achievement of Village sustainability targets,



including reductions in energy consumption, emissions and other relevant KPIs.
Promote good practices in energy efficiency and help build awareness around responsible energy use across teams, brands and operational partners.
I would definitely add this section. The internal Operations profile explicitly includes consumption analysis, executive dashboards, energy-efficiency education, identification of savings opportunities and contribution to sustainability targets.
Health, Safety & compliance
Monitor compliance with Health & Safety, legal and ESG requirements, identifying and escalating potential risks.
Support preventive measures and safe systems of work across Village operations.
Contribute to ensuring Village standards and operational controls are consistently monitored and maintained.
Health & Safety monitoring is also explicitly part of the existing Operations role scope.
Process purchase orders and support budget tracking, stock control and supplier administration.
Support the monitoring of Village operational costs and contracted services.
Produce operational metrics and reports to identify trends and support informed decision-making.
Build effective working relationships with contractors, suppliers and operational partners.
Budget management and relationships with third-party contractors are already included in the internal profile.
Who you are
You have at least
two years’ experience in Facilities Management, Real Estate or a comparable operational environment .
You have a good understanding of buildings, equipment, assets and maintenance within a retail, commercial or similar environment.
You are highly orga

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