Customer Support Advisor – Basque Market, Retail, Barcelona

Role summary: Join a leading multinational customer experience company supporting an international fashion retailer. Help customers in Basque, Spanish and English with product, order and service enquiries, offering clear and considerate assistance.

Responsibilities: Respond to customer contacts across service channels; answer product and order questions; assist with service requests; record customer interactions accurately; resolve issues or escalate them appropriately; maintain quality and customer-care standards.

Schedule and location: On-site in Barcelona, Spain. Rotating shifts Monday–Sunday within 09:00–23:00. Urgent opening; start ASAP. Three positions.

Compensation:



€19,623.64 gross/year plus up to €1,200 bonus and a €1,000 welcome bonus.

RequirementsLanguages: Basque (Euskera) at native or C1 level, plus Spanish and English. Excellent communication, empathy, active listening, problem-solving and digital skills. Customer-service or call-centre experience is an advantage. Must be able to work on-site in Barcelona and rotating shifts Monday–Sunday, including shifts ending at 23:00.

BenefitsRole-related onboarding and ongoing coaching; collaborative team environment; opportunity to develop customer-experience skills.

📌 Customer Support Advisor – Mercado Vasco – Sector Retail – Barcelona
🏢 RMG Talent
📍 Barcelona