Role summary: Join a leading multinational customer experience company supporting an optical retail brand. Help customers in Dutch with product, account and service enquiries, delivering friendly, accurate and timely resolutions.
Responsibilities: Handle inbound customer contacts; understand each enquiry and provide clear solutions; document interactions accurately; escalate complex cases appropriately; meet service-quality and customer-care standards.
Schedule and location: On-site in Benalmadena, Spain. 09:00–18:00 Monday–Friday, plus two Saturdays per month. Urgent recruitment; start ASAP.
Compensation: €19,200 gross per year plus up to €1,800 performance bonus.
Three positions available.
Apply today to join a friendly multilingual team.
RequirementsLanguages: Dutch at native or C1 level; Spanish and English communication skills. Strong written and verbal communication, empathy, active listening, problem-solving and basic digital skills. Customer-service or call-centre experience is helpful. Must be able to work on-site in Benalmadena and the stated schedule.
BenefitsRole-related onboarding and ongoing coaching; collaborative team environment; opportunity to develop customer-experience skills.