PRODUCT DEVELOPMENT TECHNICAL COORDINATOR – FRENCH SPEAKINGTourism Industry | International Inbound Tour Operator | Full-Time (40 hours/week) | Madrid, Spain | Hybrid

About Go West Tours

Go West Tours is an inbound tour operator and Destination Management Company (DMC) headquartered in San Francisco, specializing in travel throughout the United States and Canada.

Founded in 1992, with offices in San Francisco, Madrid and Manila, we have over 30 years of experience designing and operating customized travel programs for international clients.

We work exclusively with travel professionals, including travel agencies and tour operators, offering leisure group tours, incentive travel and individual travel (FIT).

The Opportunity

We are currently looking for a French-Speaking Product Development Technical Coordinator to join our international team in Madrid.

As part of the Product Development Department, you will provide essential technical and administrative support to our French-speaking Product Development Specialists, ensuring that confirmed group bookings are accurately managed and properly coordinated.

You will act as a link between our clients and internal Operations teams, helping ensure that every group is fully prepared before arrival and that all information is communicated efficiently.

This position requires excellent organizational skills, attention to detail, proactive follow-up and the ability to manage multiple files simultaneously.

Work arrangement: Hybrid, with two days per week (Tuesday and Thursday) at our Madrid coworking office and three days working remotely.

Key Responsibilities

1. Client Communication & Follow-Up

· Manage correspondence with French-speaking clients following booking confirmation.

· Collect and follow up on rooming lists, flight details, hotel confirmations and special requests.

· Ensure clients receive all necessary travel information and documentation before departure.

2. Group Management & Coordination

· Create, update, launch and cancel confirmed groups in our internal systems, in coordination with Product Development Specialists.





· Maintain accurate booking records, passenger counts and group information.

· Monitor series occupancy and communicate updates and changes to Operations, Hotels, Transportation and Tour Guide teams.

3. Pre-Departure Preparation & Quality Control

· Monitor deadlines and proactively follow up on missing information.

· Verify rooming lists, flight details, hotel confirmations and final itineraries against contracted services.

· Ensure hotel confirmations are sent on time and any discrepancies or last-minute changes are promptly addressed.

4. Contracts, Invoicing & Administration

· Prepare client contracts, invoices and deposit requests based on confirmed commercial terms.

· Monitor payment schedules and update invoices when necessary.

· Maintain accurate and organized client files and documentation.

5. Operational & After-Sales Support

· Coordinate with internal teams to ensure smooth group operations.

· Follow up on client requests, operational incidents and changes during tours.

· Assist with complaint handling and after-sales follow-up in collaboration with Product Development Specialists.

Requirements & Qualifications

- Fluent French and English, both written and spoken. Spanish is a plus.
- Minimum 1 year of experience in tourism, travel operations, reservations or a similar position.
- Excellent organizational skills and exceptional attention to detail.
- Strong written communication and customer service skills.
- Ability to manage multiple files, prioritize tasks and meet deadlines.
- Proactive, reliable and solution-oriented, with a strong sense of responsibility.
- Comfortable working with numbers, invoices and administrative documentation.
- Good command of MS Office, particularly Excel and Outlook.




- Comfortable learning new reservation and database management systems.
- Ability to work independently while collaborating with an international team.
- International cultural understanding and a positive, team-oriented attitude.

Experience in group travel, inbound tour operations or destination management companies is a strong advantage.

Values

· Communication: "My communications are candid, effective, and respectful with good intentions."

· Determination: "We believe in what we're doing and always finding a solution.”

· Humility: "Check your ego at the door."

· Growth Mindset: "There's always more to learn."

· Ownership: "We roll up our sleeves, do the work, own the outcomes, and are proud of our work."

· Passion "We're devoted to giving the best experiences of traveling."

· Team-spirit: "We're all in this together."

Salary & Benefits

- Annual gross salary: €24,000–€27,000, depending on experience and qualifications, paid in 12 monthly installments.
- Plus Transporte/Teletrabajo: €1,379.62 per year, paid in accordance with the applicable collective agreement.
- 22 working days of paid annual leave.
- 14 paid public holidays, according to the Madrid employment calendar.
- Hybrid work arrangement: 2 days per week at our Madrid coworking office (Tuesday and Thursday) and 3 days remotely.
- Travel benefits: Access to net rates on our travel products, including hotels, rental cars and excursions.
- Opportunity to work in an international, multicultural and collaborative environment.

Madrid office: Calle López de Hoyos 42, entrance via Calle Edison 3, 28006 Madrid, Spain.

Contact

If you think you can be a great fit for this position, please send your resume to the following email address [email protected].
You can also add a cover letter to your candidacy or explain your motivations within your email.

Job Type: Full-time

Pay: 24,000.00€ - 27,000.00€ per year

Language:

- French (Required)
- English (Required)

Work Location: Hybrid remote in 28006 Madrid, Madrid provincia

📌 Tourism - Technical Coordinator (Madrid)
🏢 Go West Tours
📍 Madrid