Hello ? future Weder If you love travel and the idea of turning someone's trip into something they'll actually remember, keep reading. You'll be talking to real customers every day — by phone, email and chat — and not just to solve doubts: you'll manage their reservations, do real upselling and cross-selling, and actually see the impact on customer satisfaction. We are looking for an amazing Customer Support Agent to join the Customer Care Team in our Barcelona Office ? Your Role at Weekendesk ?
• Advise prospective clients, help them find the getaway that best fits their needs and close the booking.
• Drive sales through upselling and cross-selling (upgrades, extras, ancillary products) to enhance each client’s experience.
• Support clients after booking: modifications, cancellations and any question about their stay.
• Guide gift recipients through using their Weekendesk gift and booking their stay.
• Handle complaints with empathy and find effective solutions, coordinating with hotels and partners when needed.
• Collect customer feedback and share it with sales and other teams so the experience actually improves, not just on paper.




• Use our CRM and call center tools so every interaction is properly tracked and nothing falls through the cracks.
• Collaborate with sales, product and other departments to improve the overall customer experience. Does This Sound Like You??
• Fluent in both Dutch and French or Spanish (required).
• Excellent verbal and written communication skills.
• People-oriented: Strong communication abilities, flexibility, active listening, and empathy.
• Ability to work well in a team environment and maintain a positive attitude in the face of challenges.
• Basic knowledge of computer tools and software.
• Eager to learn and grow professionally in a fast-paced environment. Perks & Benefits ✨ ?Full-time from Monday to Saturday, 10h to 19h, with 2 days off per week: Sunday and 1 rotating day off. ?Personal Discount of 20% on Weekendesk website. ?Referral bonus: Bring in talented friends and earn ?Office is Barcelona center (Eixample district) ?Free unlimited coffee ?Events in the office: Afterworks? & Pizza Day? ?Annual events: Summer Seminar + New Year's Party

📌 Travel Agent (Barcelona)
🏢 Weekendesk
📍 Barcelona