Job Title

Location:
Madrid Employment Type: Full-time Workplace Type: Hybrid Reports To: Head of Customer Success About Pexapark Pexapark is the price intelligence platform for clean energy. Covering solar, wind, and battery storage across more than 20 countries, Pexapark helps clean energy buyers, sellers, and investors navigate increasingly complex power markets with confidence. To do this, the company combines market-based insights and pricing solutions with expert-led transaction facilitation. Unlike fundamental assumptions or infrequent RFPs, Pexapark is powered by real market data sourced on an ongoing basis from more than a hundred counterparties. This enables Pexapark to provide a market consensus view on otherwise non-transparent contracts. As a result, both new entrants and experienced players trust Pexapark to connect the dots across every stage of clean energy commercialization – from pre-transaction analysis, to price negotiation, to post-transaction performance and exposure management. Founded in 2017 by power traders, Pexapark has facilitated over 40,000 megawatts of transactions and currently serves more than 250 customers across Europe and the US. The Role We're looking for an experienced and commercially minded Customer Success Manager to join our growing team in Madrid. You'll take ownership of a portfolio of approximately 50 B2B customers, acting as a trusted partner to ensure they achieve measurable value from Pexapark's market intelligence and pricing solutions. This is a hands-on, customer-facing role that requires someone confident managing relationships independently, driving product adoption, identifying potential risks and recognising opportunities for growth. Working closely with our Account Management, Product and wider Customer Success teams, you'll play an important role in strengthening customer engagement, improving retention and contributing to the continued growth of Pexapark.



We're particularly interested in individuals who have already developed a strong foundation in B2B SaaS Customer Success and are ready to take greater ownership and responsibility within a growing international business. What You Will Do Customer Success Management
• Independently manage a portfolio of approx. 50 B2B customers, taking ownership of the customer relationship from onboarding through to ongoing engagement and adoption
• Build and maintain trusted relationships with multiple stakeholders, including senior customer contacts
• Lead structured customer success reviews, demonstrating platform value and aligning Pexapark's solutions with customer objectives
• Proactively monitor customer engagement, identify potential retention risks and develop appropriate action plans in collaboration with internal stakeholders
• Identify opportunities for account expansion and work closely with Account Managers to support commercial growth Customer Success & Value Delivery
• Drive customer adoption and engagement by understanding business objectives and recommending relevant platform capabilities
• Analyse customer usage, engagement and health data to identify opportunities for improvement.
• Translate complex customer requirements into clear, practical recommendations
• Manage customer challenges and escalations effectively, involving internal specialists where appropriate Cross-functional Collaboration & Operational Excellence
• Collaborate with Account Management, Product and other teams to improve customer outcomes
• Maintain accurate customer records and activity tracking within Salesforce and Vitally




• Share actionable customer feedback to support product development and service improvements
• Contribute ideas and initiatives that improve the effectiveness and scalability of the Customer Success function What You Will Bring
• Strong relevant experience in Customer Success, ideally within a B2B SaaS or technology-led environment
• Demonstrable experience independently managing a portfolio of B2B customers, with responsibility for customer engagement, adoption and retention
• A proven ability to build strong relationships and confidently engage with stakeholders at different levels of seniority
• Experience leading customer meetings, onboarding discussions and business or success reviews
• Strong commercial awareness, with the ability to identify churn risks, recognise growth opportunities and understand the drivers of customer value
• A proactive, solutions-focused approach, with the confidence to take ownership of customer challenges and drive them towards resolution
• Strong organisational skills and the ability to prioritise effectively across multiple accounts.
• Experience using CRM or Customer Success platforms such as Salesforce, Vitally or equivalent systems
• Confidence using customer data and performance metrics to inform recommendations and decision-making
• Excellent written and verbal communication skills, with the ability to explain complex information clearly

We Offer
• The opportunity to influence major decisions in the energy sector, supporting the transition to net zero
• A clear career path, with coaching and a structured framework to help you progress to Senior CSM
• A highly versátil environment with hybrid working options
• Company-wide events, including PEXA parties
• A scale-up culture made up of an internationally diverse team of renewable energy experts and seasoned professionals
• A company bonus scheme or company incentive plan

📌 Customer Success Manager (Madrid)
🏢 Pexapark
📍 Madrid