Responsible for assisting with day-to-day management of the corner and the achievement of sales goals for specific product categories. The Corner Supervisor ensures the highest level of customer service and appropriate staff coverage; acts as first point of contact for associate and client needs while on the sales floor, in addition to completing other operational functions.
Client and Business oriented
- Establish and maintain strong relationships with clientele, personalize future client development opportunities;
- Attract new clients by acting as Brand Ambassador through networking within community;
- Provide impeccable customer service;
- Be able to give advice on general trends in the fashion world and tendencies in the luxury market, showing passion for fashion and luxury products.
Team Coaching and management
- Involve training resources to coach and educate teams on product knowledge, improve selling skills and techniques, and achieve business goals;
- Conduct and/or participate, in regular store meetings to discuss performance, product knowledge, sales training,
and to provide all the necessary information to management staff and associates;
- Drive and exceed individual KPI goals;
- Maintain an environment where all associates are treated fairly, with dignity and respect;
- Help solve problems that affect the department’s performance, efficiency and productivity;
- Oversee compliance of associates with established Aquazzura policies and standards, such as safekeeping of Aquazzura funds and property, merchandise handling, sales, security and record-keeping procedures.
Operations
- Set priorities in autonomy, efficiently manage time and accomplish the tasks assigned;
- Effectively perform operational functions;
- Supervise and participate in department inventories, guarantee product and stock management, minimize stock losses;
- Maintain an active, accurate, neat and organized client book, contacting clients regularly and following up on all sales or client requests;
- Support daily operations of the store when management isn’t present;
Store Visuals
- Assist with maintenance of merchandising standards. Contribute to upholding the visual.