12 nov
|
Jameda
|
Barcelona
Docplanner Group seeks an experienced CS/Operations Manager to define standards, run operating cadences, and ensure readiness for new releases. You will own quality validation, drive cross-market consistency, and translate QA insights into actionable improvements across general markets.
You will shape processes, partner with local leaders, and optimize AI-driven deflection, routing, and self-service while identifying efficiency gains to lower costs without compromising quality.
📌 Global Customer Care Ops (Barcelona)
🏢 Jameda
📍 Barcelona