Job Title: Administrative Case Manager & Accessibility Liaison

Start Date: January 7 or as soon as possible

Department: Student Affairs, Diversity & Inclusion

Reports to: Valencia Director of Student Affairs, Diversity and Inclusion

Location: Valencia, Spain (On-site)

Contract type: Full time position

Schedule: Monday – Friday, 1:00 PM – 9:00 PM CET

Reporting to the Director of Student Affairs, Diversity and Inclusion, the Administrative Case Manager works in consultation and collaboration with internal and external partners to assist students in accessing support for health and wellness related concerns and navigating barriers to success. This position provides 1:1 consultation with students, and supports essential functions related to interventions with students of concern. The position includes coordination with various resources in Valencia (and Boston when applicable) as well as with external resources (e.g. contracted counseling service providers, health insurance, contracted health care providers). The position operates strictly within an administrative, non‑clinical scope, focusing on triage, documentation, compliance, and cross‑departmental coordination to ensure student success and campus safety. While this is not a clinical position, sensitivity, judgment, and respect for confidentiality is required. The successful candidate will facilitate support for students/parents/family members during both urgent and non‑urgent situations, many of which involve mental and physical challenges. The Administrative Case Manager helps ensure appropriate care and follow‑up for students in need of additional resources, helping to coordinate a comprehensive plan of care with appropriate colleagues across multiple units of the College. In addition to primary shift duties,



this position participates in the campus administrator on‑call rotation, serving as a key escalation point for after‑hours student health, safety, and psychological emergencies. Additionally, this position is the primary campus liaison to Boston’s Accessibility Resources for Students, who determines reasonable academic, housing, and dietary accommodations. The position is responsible for connecting students to the Boston team and ensuring reasonable accommodations are implemented for students studying at Berklee Valencia.

ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:

- Review and provide outreach to student concerns submitted as Health and Wellness Early Alerts and other incident reports; engage appropriate parties in the response where necessary.
- Apply standardized non‑clinical behavioral threat assessment frameworks and related tools to provide and advise on appropriate interventions.
- Support the Director as the operational coordinator for the CARES Team, managing workflows in student database, liaising directly with the Valencia Director for Student Affairs.
- Maintain accurate, timely documentation case management records and ensure compliance with both US higher education standards (FERPA/Title IX principles) and applicable local Spanish/EU data protection laws (GDPR).
- Coordinate safety plans, behavioral risk assessments, emergency communications,



and multi‑departmental support (e.g., accessibility services, residence hall staff, medical assistance team, and/or other community resources) across varying levels of student concern.
- Communicate with parents/family members, academic colleagues, and other necessary partners to assist with coordinated plans and management of student concerns.
- Coordinate emergency coordination with local healthcare providers, emergency services, and medical assistance vendors, facilitate re‑entry plans upon a hospital discharge.
- Coordinate with the director on applying voluntary and mandatory leave policies.
- Serve in the administrative on‑call rotation (nights, weekends, and holidays as scheduled) to coordinate response to urgent student crises, hospitalizations, or high‑risk incidents outside regular working hours.
- Establish and maintain relationships with local English‑ and Spanish‑speaking therapists, psychiatrists, hospitals, and social service agencies across the local health network.
- Oversee physical stocking and organisation of food pantry, collecting and analyzing data on its use.
- Serve as acting lead for student support matters when the Director of SADI is off‑site.
- Accessibility Liaison (Boston Office Partnership): Serve as the designated Valencia campus liaison to the Accessibility Resources for Students office in Boston, ensuring approved reasonable accommodations are implemented on the Valencia campus in alignment with institutional accommodation policies.
- Meet with students requesting academic, housing, or dietary accommodations; assist in gathering documentation; and facilitating the accommodation determination process by the Bosto

📌 Administrative Case Manager (Valencia)
🏢 Berklee College Of Music
📍 Valencia