Why choose TD SYNNEX

As a Fortune 500 global company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world’s largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way.

Job Purpose

To lead and develop a team of Renewal Sales Specialists focused on customer retention, renewal readiness, customer engagement, and lifecycle management activities.

Responsibilities

- Lead, coach, and develop a team of Renewal Sales Specialists to achieve retention and renewal targets.
- Set clear objectives, KPIs, and development plans, supported by regular coaching and performance reviews.
- Create a positive and high-performing team culture through training, recognition, and continuous development.
- Drive customer engagement strategies that improve adoption, retention, and renewal outcomes.
- Ensure timely and proactive management of upcoming renewal opportunities.
- Support the team in identifying risks, retention opportunities, and customer growth potential.
- Collaborate with Sales, Business Development, Vendor, and Partner teams to maximize customer lifetime value.
- Monitor renewal pipelines and provide accurate forecasting and performance reporting.
- Promote the adoption of Customer Lifecycle Services and lifecycle best practices.
- Identify opportunities for expansion and increased customer value within existing accounts.
- Attend customer, partner, and internal meetings to strengthen relationships and drive successful outcomes.

Knowledge Skills and Experience

- Experience leading customer success, renewals, account management, or retention teams.




- Knowledge of customer adoption, engagement, expansion, and renewal best practices.
- Proven ability to drive team performance and deliver measurable business results.
- Strong communication, coaching, and stakeholder management skills.
- Experience managing pipelines, forecasting, and performance metrics.
- Ability to motivate, develop, and lead teams in a fast-paced environment.
- Strong analytical and problem-solving capabilities.
- Understanding of partner-led customer engagement models and customer lifecycle methodologies.
- IT industry experience, ideally within cloud, software, subscriptions, or technology solutions.
- 2-3 years of experience in a Team Leader, Supervisor, or Management role preferred.
- Professional proficiency in English is required.
- Experience working in international or multicultural environments is an advantage.

Why You’ll Love Working With Us

- Hybrid work model: partial remote work per week to combine flexibility with in-person collaboration.
- Life insurance: coverage with Generali for greater peace of mind and protection.
- Private health insurance: coverage with Cigna, 100% company-funded for the employee.
- Flexible compensation: access to meal vouchers, public transport, childcare, and training to optimize your compensation package.
- Free tax advisory:



service with TaxDown for income tax filing and support with tax and legal matters.
- Continuous learning: unlimited access to LinkedIn Learning for ongoing professional development.
- Wellbeing program (Leap Program): personalized coaching support, including professional guidance and personal/psychological wellbeing.
- Financial benefits: partnership with Bankinter offering preferential conditions on mortgages and payroll direct deposit.
- Wellhub (Gympass): flat rate from €14/month to access a wide network of gyms and sports activities.
- Exclusive discounts: access to multiple platforms offering discounts on products and services.
- Great Place to Work: certification obtained annually since 2023, reflecting our commitment to a healthy and positive work.

What’s In It For You?

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our integral diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.

📌 Customer Lifecycle CoE Sales Manager (Barcelona)
🏢 TD SYNNEX
📍 Barcelona