About Volpak

Volpak, headquartered in Santa Perpetua de Mogoda, Spain, is the pioneer in the design and manufacturing of horizontal form-fill-seal (HFFS) machines for flat and stand-up pouches.

Volpak's customers are market leaders in the food, beverage, chemical, personal and home care, pharma & healthcare industries.

Volpak is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.

Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees.

About the Role

The objective of this position is to support the follow-up of quality issues and respond to customer needs by managing spare parts orders and making technical preparations for technicians' trips.

Main responsibilities

- Collect orders for spare parts and integrate installation dates in the planning.
- Supporting Customer Care Support in the follow-up of quality issues,



follow-up of warranty orders and sharing information with the spare parts department.
- Technical preparation of the trips, carrying out the Spare Parts Manual and sharing the information with the field technician.
- Follow-up of reports to coordinate with the Customer Care Supervisor and the Helpdesk Technicians to respond to customer needs.
- Ensure the delivery of satisfaction surveys and collaborate with customer service projects.

What You Need to Be Successful

- Vocational Training in Mechatronics.
- Electrical knowledge.
- 2-4 years of experience in a similar position or experience in sales support (preferably Industrial Sector).
- Knowledge of Office tools: MS Excel, MS Word.
- SAP expertise will be highly valuable.
- Fluent in English. French will be a plus.

Our Offer

- Permanent contract.
- Full time.
- Insurance Healthcare, partly supported by Volpak.
- Life Healthcare.
- Professional development opportunities.

📌 Mechanical Helpdesk Support (Barcelona)
🏢 Volpak
📍 Barcelona