General Description The NOC Level 1 Operator is a focal point for incident follow-up and resolution. This role requires solid technical skills, a proactive attitude, and the ability to work in dynamic, collaborative environments to ensure operational stability.

Responsibilities

1. Continuous Monitoring: Proactively monitor network and infrastructure using specialized tools and early warning systems to identify anomalies.
2. Incident Detection & Diagnosis: Investigate reported incidents, determine root causes, and assess impact on system performance.
3. Problem Resolution: Collaborate with technical teams to resolve incidents following established procedures and best practices.
4. Service KPI: Focused on incident resolution, with an emphasis on meeting the KPIs of the agreed-upon SLA.
5. Communication & Reporting: Provide timely updates to leadership and team members regarding incident status and resolution progress.
6. Documentation: Register all incidents, actions, and solutions in the management system with accuracy and integrity.
7. Collaboration & Support: Work with internal/external teams on technical support and infrastructure updates.

Requirements

- Previous experience in Network Operations Centers (NOC) or similar roles, with a shift-based work arrangement.
- Solid knowledge of computer networks,



operating systems, and infrastructure.
- Ability to prioritize tasks and work within timeframes defined by SLAs.
- Proactive initiative and strong problem-solving skills.
- Adaptability to learn new tools and technologies.
- Strong teamwork and attention to detail in high-pressure situations, when needed in major problems.

Technical Skills

- Support & Systems: IT Support experience; Windows Server & Linux (commands, memory, processes).
- Networking: Knowledge of communication protocols (TCP, UDP, RPC, HTTPS) and video protocols (Live, VOD, DTP, Adaptive Streaming).
- Tools: ticketing tool (iGRI or similar), Grafana, Devo, Nagios, Npaw, ADDM, Cyberark, Infoblox, Cerebrum, Titan encoders.
- Advanced Support: VPN, basic shell scripting (with debugging) and web servers knowledge.
- Databases: valuable Oracle, MongoDB or MySQL at level user.
- Desirable: Knowledge of Cloud Technologies, VmWare and HyperV.

Processes & Behavioral

- Incident Management: Experience in critical incident and crisis coordination.
- Flexibility: Available for 24/7 shifts and multiple technologies.

Soft Skills: Strong ownership, multitasking, and excellent communication (written/verbal) both internal and with the customer.

📌 NOC Operator - (Madrid)
🏢 BULL-IT SOLUTIONS
📍 Madrid