ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintech's, banks, and regulatory bodies worldwide.

Our technology empowers customers to expand into new markets and introduce groundbreaking products.ThetaRay is a culture-driven company.

At ThetaRay, you will be part of a dynamic integral team committed to redefining the financial services sector through technological innovation.

You will contribute to creating safer financial environments and have the opportunity to work with some of the brightest minds in AI, ML, and financial technology.

Join us in our mission to revolutionize the financial world, making it safer and more trustworthy for millions worldwide.

Explore exciting career opportunities at ThetaRay – where innovation meets purpose.We are looking for a Tier 3 Technical Support Engineer to join our growing Global Support organization.

The person is responsible for resolving technical issues and taking part in the deployment and delivery of our solutions.Responsibilities:Technical escalations - Resolve issues that are escalated from Tier 1 supportCustomer communication - Engage directly with customers on multiple issues,



providing clear and concise communication throughout the life cycle of the caseBecome a product expert for customers and stay up-to-date on new featuresSupport our customers during the onboarding, implementation, and production phases including incidents and deploymentsWork closely with the Tier 3 Engineers and escalates according to our escalation flowsKnowledge management - Document solutions and best practices to assist other support teams and reduce future escalationsParticipate in our global On Call rotationKPIs - Adhere to strict KPI's and SLAs both internally and externallyRequirements:Minimum of 2+ years of experience in a Technical Support organization - mustExperience in SysAdmin on Linux environment and networking - mustExperience with AI-driven support ecosystems, including agent/skill development and understanding of AI workflows for automated triage, log analysis, and incident resolution.

xqysrnhStrong analytical and troubleshooting skills with a proven ability to solve technical problemsExperience with Kubernetes administration in any of: AWS, Azure AKS, RedHat OCPExperience working with SQL databases - an advantageHands-on experience with version-control tools such as GIT/BitBucketBusiness-oriented and able to work with external customers and cross-functional teamsTeam playerFluent French language skills - An advantage but not necessaryFluent English language skills are required for this role.

📌 Technical Support Engineer It (Madrid)
🏢 Thetaray
📍 Madrid