As EMEA Partner Manager, you will play a key role in expanding the organization's regional footprint through strategic partnerships across AI, customer experience, cloud communications, and technology ecosystems. You will own the recruitment, onboarding, enablement, and growth of high-value partners, including AI providers, Global System Integrators, consultants, and service providers. The role combines strategic relationship management with commercial negotiations, business planning, and hands-on partner development. You will work closely with Sales, Marketing, Product, Customer Success, Professional Services, Legal, and Finance to turn partnerships into measurable business outcomes. This is a highly collaborative role in a global, inclusive environment at the forefront of AI-powered customer experience assurance.

Identify, assess, and establish relationships with partners across AI, CCaaS, General System Integrators, consultants, service providers, and related technology ecosystems.

- Develop and execute structured onboarding programs covering business planning, enablement, training, operational readiness, and integration into sales, marketing, technical, and operational initiatives.
- Build trusted relationships at both executive and operational levels, acting as a primary point of contact throughout the partner lifecycle.
- Develop joint business plans: Drive partner performance and growth: Monitor engagement, performance, revenue contribution, and market influence while identifying opportunities to expand the impact and reach of strategic partnerships.
- Lead commercial and contract management:



Coordinate partner agreement negotiations with Legal, Finance, and executive stakeholders, managing commercial terms, compliance requirements, renewals, and governance.
- Ensure partners have the tools, knowledge, training, resources, and support required to effectively represent and deliver the organization's solutions.
- and other internal teams to align partner initiatives with business priorities.
- Represent partner requirements internally and help translate market feedback into actionable business, product, and operational initiatives.
- Maintain strong awareness of developments across customer experience, AI, CCaaS, cloud communications, service providers, and system integrators.
- 8+ years of experience in partner management, business development, channel sales, alliances, strategic partnerships, or a closely related field.
- Experience working with AI providers, CCaaS organizations, service providers, Integral System Integrators (GSIs), consultants, or related technology partners.
- Strong background in partner contracts, commercial negotiations, agreement management, compliance, and renewals.
- Proven ability to develop and execute joint business plans, go-to-market strategies, enablement programs,



and partner growth initiatives.
- Strong understanding of Customer Experience, cloud communications, contact centers, SaaS, AI, or adjacent technology markets.
- Excellent executive relationship management and communication skills, with the ability to build credibility across senior stakeholders.
- Strong project management and organizational skills, with the ability to manage multiple partner initiatives simultaneously.
- Strong business planning and execution capabilities, with a results-oriented approach to partner development.
- Bachelor's degree in Business, Marketing,

Ideally, experience working in cloud communications, contact center, CX technology, SaaS, or related environments.

- Ideally, familiarity with AI platforms, cloud providers, CX technologies, channel ecosystems, and partner relationship management tools.

Flexible work options designed to support different working styles and individual needs.

- Opportunity to work within a global, collaborative, and inclusive team.
- Exposure to leading global brands, strategic technology partners, and complex international ecosystems.
- Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). If you would like more information about how your data is processed, please contact us.

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📌 Manager Business Planning (Málaga)
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