Description : Job Title: Administrative Case Manager engage appropriate parties in the response where necessary.
Apply standardized non-clinical behavioral threat assessment frameworks and related tools to provide and advise on appropriate interventions.
Support the Director as the operational coordinator for the CARES Team, managing workflows in student database, liaising directly with the Valencia Director for Student Affairs Maintain accurate, timely documentation case management records and ensure compliance with both US higher education standards (FERPA/Title IX principles) and applicable local Spanish/EU data protection laws (GDPR).
Coordinate safety plans, behavioral risk assessments, emergency communications, and multi-departmental support (e.g., accessibility services, residence hall staff, medical assistance team, and/or other community resources) across varying levels of student concern.
Communicate with parents/family members, academic colleagues, and other necessary partners to assist with coordinated plans and management of student concerns.
Coordinate emergency coordination with local healthcare providers, emergency services, and medical assistance vendors, facilitate re-entry plans upon a hospital discharge.
Coordinate with the director on applying voluntary and mandatory leave policies.
On-Call Duty Rotation: Serve in the administrative on-call rotation (nights, weekends, and holidays as scheduled) to coordinate response to urgent student crises, hospitalizations, or high-risk incidents outside regular working hours.
Establish and maintain relationships with local English- and Spanish-speaking therapists, psychiatrists, hospitals, and social service agencies across the local health network.
Oversee physical stocking and organisation of food pantry, collecting and analyzing data on its use.




Serve as acting lead for student support matters when the Director of SADI is off-site.
Accessibility Liaison (Boston Office Partnership): Serve as the designated Valencia campus liaison to the Accessibility Resources for Students office in Boston, ensuring approved reasonable accommodations are implemented on the Valencia campus in alignment with institutional accommodation policies.
Meet with students requesting academic, housing, or dietary accommodations; assist in gathering documentation; and facilitating the accommodation determination process by the Boston ARS Office Partner with local academic and operational leadership and faculty to; ensure approved reasonable accommodations are implemented, resolve academic, housing and dietary barriers, and advocate for universal design principles on campus.
Other duties as assigned.
REQUIRED QUALIFICATIONS: Education: Master's degree in Social Work, Higher Education Administration, Student Affairs, Public Health, or a related field.
Professional Experience: 5-7 years of progressive professional experience in higher education, student affairs, student risk management, or case management.
Certified (or certified within a reasonable period of time upon hire) with National Association of Behavioral Intervention and Threat Assessment (NABITA) risk assessment tool.
(Berklee would sponsor NABITA trainings if successful candidate is not certified prior to hire)
Language Proficiency: English: Native or full professional fluency (C1 level) — primary working language for student support, documentation and Boston coordination.
Spanish: Working professional/conversational proficiency (minimum B1/B2, preferred C1) to navigate local medical systems, emergency responders, and community providers during standard shifts or on-call incidents.
Schedule

📌 Administrative Case Manager (Valencia)
🏢 Berklee College Of Music Delegación De La Fundación En España
📍 Valencia