This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Work ScheduleStandard (Mon-Fri) Environmental ConditionsOffice Job DescriptionAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a general scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.Service Contract Administration A day in the Life:Impact customer happiness directly by meeting or exceeding customer’s expectations in all contact with internal and external interactions. Impacts upon the company’s achievement of Service plans and forecast by ensuring the timely and accurate processing of orders, contracts, tenders, service call, etc.Supports Tenders by collation of information from all relevant parties and provides timely responses to Public and Private tender invitations. Coordinates with internal departments (Service, Sales and Support) to gather relevant information and prepare tender submissions. Acts according to Company policies and procedures. Brings up Terms & Conditions issues to Finance/Legal when required. Supports the maintenance of tender documentation and contributes to continuous process improvements.Working with various internal tools including SAP, C4S, E1 and Microsoft toolsCreating,



amending and reviewing customer quotesProcessing purchase orders by booking and invoicing service contractsSupporting the documentation of all processesPerforming data maintenance in our ERP systemKeys to Success:Education Bachelor’s degree or equivalent required.Computer literate – MS Office, Word, Excel, and PowerPoint. Must possess excellent administrative and interpersonal skills, with the ability to plan, prioritize, and manage multiple tasks. Teamwork and accuracy are critical.Experience From 1-2 years of experience in a customer contact/order admin role supporting a sales teamPreference to have experience working in a Tender Office or supporting public and/or private tenders is considered an advantage.Knowledge, Skills, Abilities Fluent in English alongside Spanish and ItalianMust be able to work as part of a team.Communicates with Managers and Team Leader daily, Sales and other functions as required.Communicates externally both verbally and in writing, at all levels, with the Division’s customers.Strong problem-solving skills and attention to detailAbility to adapt to changing priorities and handle time-sensitive requestsExcellence in customer relationship management and professional communicationOur Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity,



Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.Accessibility/Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-(phone hidden)*. Please include your contact information and specific details about your required accommodation to support you during the job application process.*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. xiphteb Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

📌 Sr Service Support Representative (Madrid)
🏢 Thermo Fisher Scientific
📍 Madrid