Digital Product Owner - Salesforce - Order to Cash

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Full time
Digital Product Owner - Salesforce - Order to Cash
About Sanofi
We're an R&D-driven;, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
Our ambition is to deliver best-in-class enterprise services enabling Sanofi to chase the miracles of science to improve people's lives. Within Digital Delivery and Operations, we build digital solutions that enable data-driven decision-making, enhance workforce agility, and improve organizational performance.
We simplify processes, break down silos, and scale digital capabilities across Sanofi through strong collaboration, standardization, and continuous improvement.
Building an engaged and collaborative team that attracts and develops top digital talent
Simplifying, standardizing and continuously improving processes to achieve scale, quality and productivity
Enabling transparency, analytics-driven insights and rapid innovation across Sanofi's workforce ecosystem
Develop and execute comprehensive digital strategy for Customer Contact Management
Own the product roadmap and full lifecycle management (ideation to retirement)
Support budget tracking and reporting
Work closely with Order to Cash stakeholders, GPO/GPL to translate needs into requirements
Present to senior leadership and executive stakeholders
Agile Product Development

Lead agile development teams using Scrum methodology




Manage backlog using Confluence and Jira
Drive customer-focused product decisions using data-driven insights
Leverage Salesforce Service Cloud for omnichannel customer contact management
Digital Transformation & Automation

Salesforce Service Cloud & Agentforce Leadership

Serve as product authority for Salesforce Service Cloud
Lead deployment and governance of Salesforce Agentforce
Manage platform integrations with ERP systems
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7-10 years of digital product management experience in enterprise environments
~5+ years of hands-on experience with the Salesforce platform and ecosystem
~3+ years in a senior product owner or product management role
~ Strong Salesforce AI and automation background
~ Experience in Order to Cash, Customer Service Management, or related business processes

Bachelor's degree in Business, Engineering, Computer Science, or related field
Professional Scrum Product Owner I (PSPO I) certification
Salesforce Product Owner certification
7-10 years of digital product xsgfvud management experience in enterprise environments
~5+ years of hands-on experience with the Salesforce platform and ecosystem
~3+ years in a senior product owner or product management role
~ Strong Salesforce AI and automation background
~ Experience in Order to Cash, Customer Service Management, or related business processes

Salesforce Service Cloud - Advanced
Salesforce Agentforce Platform - Experienced
Technical Acumen (CRM, APIs, Integrations) - Experienced
User Experience (UX) Design - Experienced
ERP Systems - Experienced
Data Analysis & Business Intelligence - Experienced
Agile Methodology - Advanced
Data-Driven Decision Making - Advanced
Digital Product Management - Advanced
Business Acumen (Pharma/Order to Cash) - Advanced
Salesforce Agentforce certification or active enrollment
Salesforce Service Cloud Administrator or Advanced Administrator certification

📌 Salesforce CRM Administrator (Barcelona)
🏢 Practia Global
📍 Barcelona