Eternitiistheleadingoperatorofvacationrentalsiniconicholidaydestinations,ledbyapassionforexcellence,authenticadventures,andhospitality.Withover€2billioninassetsundermanagement,weoperate800+chalets,villasandapartmentsunder3consumerbrands:EmeraldStay(our4*brand),BoHouse(our5*brand)andVerbierExclusive(ourpalacebrand).Ourguestscandiscoverourpropertiesinmorethan25exceptionaldestinationsacrossEuropeandNorthAmerica.

Todescribeourworkplacecultureinanutshell:we’redemandingandcaring.Asateammember,expecttobechallenged,empoweredandtogrowthroughthisprofessionalexperience.

AsoneofourOperationsExecutives,yourresponsibilitieswillincludebutnotbelimitedtothefollowing.Inbrief,theroleissimilartoahotelFrontOfficeposition,butwithinaremotehospitalityenvironment.

RESPONSIBILITIES Yourmainobjectiveistodeliveragreatexperiencetoallourstakeholders.

GuestRelations:

Liaisingwithguestsbefore,duringandafterstay,bye-mail,WhatsAppandtelephone.

Arrangingsomeextraservicessuchasairporttransfersandat-homemassages.

Coordinatingspecialguestsrequestswiththelocalstaffinourdestinations.

Overseeingarrivalmanagement,ensuringallguestregistrationsarecompletedandfollowedupwhenneeded.

Handlingguestcomplaintswithempathyandprofessionalism,offeringsolutionsorcompensationswhenappropriate.





Closingandsendingtheinvoicetoourguestsattheendoftheirstay;collectingextramoneyifneeded,liaisingwiththemincaseofdamages.

Collectingfeedbackfromgueststokeepimprovingourservices.

Concierge&additionalservices;:

Developingthedestinationsunderyourresponsibilityby: Creatingandupdatingextra‑serviceprocesses.

Keepingdestinationpagesuptodatewithnewrecommendations(restaurants,activities,etc.).

Actingasthemainpointofcontactforcolleaguesneedingsupportorinformationregardingyourdestinations.

Dependingontheseasonalityaswellasyourbandwidth,skillsandinterest,youmightinvolvedwithotheraspectsofouroperations.

KEYINFORMATIONONTHEPOSITION

Employment start :Assoonaspossible

Office address:TalentGardencoworking-CarrerdeRamonTurró169A,Barcelona.

Workdaysandworkhoursmayvary,weworkinhospitality.Youwouldworkeveryotherweekendandhavedaysoffduringtheweekinlieu.

Wehavea flexiblehomeofficepolicy :withus,you'llworkattheofficetwodaysperweek(TuesdaysandWednesdays)-therestofthetime,it'suptoyou.

Therecruitmentprocessinanutshell: Step1:Screeningcall

Step2:Casestudy

Step3:VideointerviewwithourOperationsManager&OperationsSupervisor;

Step4:Referencecheck

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📌 Operations Executive - Receptionist (Barcelona)
🏢 247 Media
📍 Barcelona