11 nov
|
TeamViewer Germany
|
Madrid
11 nov
TeamViewer Germany
Madrid
TeamViewer provides a leading Digital Workplace
platform that connects people with technology—enabling, improving
and automating digital processes to make work work better. Our
software solutions harness the power of AI and shape the future of
digitalization. We believe that our diverse teams and strong
company culture are key to the success of our products and
technologies, that hundreds of millions of users around the world
and around 645,000 customers across all industries rely on. With
more than 1,900 employees worldwide, we celebrate the unique
perspectives and talents that each individual brings to the table
and foster a dynamic work environment where new ideas thrive. Are
you ready to join our team and make an impact? Responsibilities As
Enterprise Account Manager for Spain , you will own a defined
portfolio of TeamViewer’s existing enterprise customers in the
Spanish market, focusing on accounts spending €10K or more in
annual recurring revenue . You will be the primary commercial owner
of your accounts, responsible for developing strategic customer
relationships, driving renewals and identifying opportunities to
expand TeamViewer’s footprint. You will own your account strategy
and commercial forecast, working closely with customers and
internal teams to protect and grow recurring revenue. This is a
farming-focused role . New-logo acquisition sits primarily with our
Account Executive team, while your focus will be on developing the
customers we already have through retention, renewals, cross-sell
and expansion. What you will do Own a portfolio of up to 40
enterprise accounts at €10K+ ARR , with accountability for
retention, renewals and expansion. Build and maintain strategic
account plans for key customers, including stakeholder maps,
renewal timelines, adoption status, expansion opportunities and
potential risks. Proactively manage renewals across your portfolio,
engaging customers well ahead of contract end dates, developing a
clear value narrative and negotiating commercial terms, including
multi-year agreements. Identify, qualify and close expansion
opportunities across additional seats, products and use cases
through a consultative, solutions-focused approach. Build trusted
relationships across multiple levels within customer organisations,
engaging IT decision-makers, business stakeholders and senior
leadership. Maintain an accurate weekly forecast covering renewals
and expansion opportunities, with clear stages, next steps and
expected close dates in Salesforce. Take ownership of qualified
opportunities handed over from the Enterprise Account Specialist
team as customers grow into the enterprise segment, while ensuring
smaller opportunities are routed appropriately. Partner with
Enterprise Solution Engineers on technical validation and solution
design, and collaborate with Customer Success and Support to
resolve issues that may put customer retention at risk. Work
effectively with partners, distributors and resellers on customer
opportunities procured through the channel. Bring customer and
Spanish market insights back to Product, Marketing and leadership,
and contribute to customer references, case studies and events.
What Success Looks Like Gross and net revenue retention at or above
target across your portfolio. Achievement of your expansion target,
supported by a healthy and accurately forecast pipeline. Every
strategic account has an up-to-date account plan and a clearly
understood renewal path, with risks identified early and
proactively managed. Strong relationships with decision-makers and
influencers across your key enterprise customers. Clean handovers
and collaboration between Account Executive, Enterprise Account
Specialist, Customer Success and technical teams, ensuring
opportunities and customer needs do not fall between roles. What
you will bring 3+ years of experience in enterprise account
management, renewals or customer-facing sales focused on existing
customers, ideally within SaaS, software or technology. A proven
track record of retaining and expanding an existing book of
business against commercial retention and growth targets.
Experience owning commercial renewals and identifying and closing
upsell and cross-sell opportunities within enterprise customers.
Strong commercial and negotiation skills, including experience
navigating procurement processes and structuring agreements within
mid-sized and large organisations. A consultative,
solutions-focused sales approach with the ability to understand
customer challenges and connect technology solutions to business
value. Confidence engaging a range of stakeholders, from
operational and technical contacts through to senior
decision-makers and executives. Strong account-planning and
stakeholder-mapping skills, with the ability to develop
relationships across complex customer organisations. A disciplined
approach to forecasting, pipeline management and CRM hygiene,
ideally with experience using Salesforce. Fluency in Spanish and
English, both written and spoken , with the ability to conduct
customer and internal conversations confidently in both languages.
Excellent communication, presentation and relationship-building
skills. An entrepreneurial mindset with the ability to take
ownership, work independently and succeed in a rapidly changing,
international environment. What we offer Onsite onboarding in our
HQ office for an optimal start. Great compensation and benefits
packages, including a company achievement bonus or sales bonus and
regular salary reviews. Premiums for the private pension plan (BAV)
topped up to the maximum amount by TeamViewer.
Public-transport-friendly offices. Option to lease an e-bike in
Germany. Special terms for local gyms. Access to the Corporate
Benefits platform with a wide range of discounts. Regular team
events and company-wide celebrations. An open-door policy, no
dress-code rules, frequent All Hands and Leadership Lunches. Hybrid
working and versátil working time. Work From Abroad Program
allowing up to 40 days of work outside your contracting country. We
celebrate diversity as one of our core values. Join and help drive
one of our C-A-R-E initiatives. TeamViewer is an equal
opportunities employer and is committed to building an inclusive
culture where everyone feels welcome and supported. We C-A-R-E and
understand that our diverse, values-driven culture makes us
stronger. As we continue to grow as a company, we also focus on
enabling our employees to grow both personally and professionally.
We are proud to have an open and embracing workplace environment
that will empower you to be your best no matter your gender, civil
or family status, sexual orientation, religion, age, disability,
education level, or race. If you require any accommodations or
adjustments during the application or hiring process, including
interview or onboarding support, please reach out to your Talent
Acquisition Partner, who will be happy to support
you.
📌 Enterprise Account Manager - Spain (Madrid)
🏢 TeamViewer Germany
📍 Madrid