Customer Service Specialist

Location:
Madrid, Poland, Netherlands, Spain, Italy, United Kingdom Contract: Full time Job ID: R80213 Medtronic is a general leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first – developing innovative medical technologies that improve the lives of 72+ million patients each year. A Day in the Life As we are building our new in‑house Service & Repair Customer Care organization, we are looking for Customer Care Specialists who are passionate about delivering exceptional services and thrive in a fast‑moving environment. Primary Responsibilities Act as a subject matter expert for complex customer inquiries, operational processes, and escalated issues Manage customer transactions, quotations, orders, and follow‑up activities while ensuring operational accuracy and quality Partner with internal stakeholders to resolve complex customer and operational matters Identify opportunities to improve processes, simplify workflows, and implement sustainable solutions Participate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activities Support compliance with company policies, procedures, and quality requirements Analyze operational data and performance trends to identify opportunities for improvement Support knowledge‑sharing, onboarding, and training activities across the Customer Care team Required Qualifications High School Diploma with 4+ years, or Associate's Degree with 2+ years, or Bachelor's Degree with 1+ year of experience in customer service, customer operations, service support, or a related environment Professional proficiency in English and French both written and verbal Experience managing complex customer situations, escalations,



or cross‑functional operational processes Experience analyzing operational data and applying insights to support improvements Proficiency with Microsoft Office applications, including Outlook, Excel, and Word Preferred Qualifications Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce Proficiency in additional languages Experience participating in projects, business transformation initiatives, or system implementations Experience supporting continuous improvement or operational excellence initiatives Medtronic is committed to safeguarding the principle of non‑discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 39,200.00 EUR
- 58,800.00 EUR | Netherlands: 50,000.00 EUR
- 75,000.00 EUR | Poland: 117,600.00 PLN
- 176,400.00 PLN | Spain: 37,600.00 EUR
- 56,400.00 EUR | United Kingdom: 36,800.00 GBP
- 55,200.00 GBP The final salary within this range will be determined based on objective, job‑related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework. This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

📌 Bilingual German (Madrid)
🏢 CB Talents
📍 Madrid