Customer Service Specialist Location: Madrid, Poland, Netherlands, Spain, Italy, United KingdomContract: Full timeJob ID: R80213Medtronic is a integral leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first – developing innovative medical technologies that improve the lives of 72+ million patients each year.A Day in the LifeAs we are building our new in‑house Service & Repair Customer Care organization, we are looking for Customer Care Specialists who are passionate about delivering exceptional services and thrive in a fast‑moving environment.Primary ResponsibilitiesAct as a subject matter expert for complex customer inquiries, operational processes, and escalated issuesManage customer transactions, quotations, orders, and follow‑up activities while ensuring operational accuracy and qualityPartner with internal stakeholders to resolve complex customer and operational mattersIdentify opportunities to improve processes, simplify workflows, and implement sustainable solutionsParticipate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activitiesSupport compliance with company policies, procedures, and quality requirementsAnalyze operational data and performance trends to identify opportunities for improvementSupport knowledge‑sharing, onboarding, and training activities across the Customer Care teamRequired QualificationsHigh School Diploma with 4+ years, or Associate's Degree with 2+ years, or Bachelor's Degree with 1+ year of experience in customer service, customer operations, service support, or a related environmentProfessional proficiency in English and French both written and verbalExperience managing complex customer situations, escalations,



or cross‑functional operational processesExperience analyzing operational data and applying insights to support improvementsProficiency with Microsoft Office applications, including Outlook, Excel, and WordPreferred QualificationsExperience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industriesExperience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or SalesforceProficiency in additional languagesExperience participating in projects, business transformation initiatives, or system implementationsExperience supporting continuous improvement or operational excellence initiativesMedtronic is committed to safeguarding the principle of non‑discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.Benefits & CompensationPay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 39,200.00 EUR - 58,800.00 EUR | Netherlands: 50,000.00 EUR - 75,000.00 EUR | Poland: 117,600.00 PLN - 176,400.00 PLN | Spain: 37,600.00 EUR - 56,400.00 EUR | United Kingdom: 36,800.00 GBP - 55,200.00 GBPThe final salary within this range will be determined based on objective, job‑related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).#J-18808-Ljbffr

📌 Bilingual German & Spanish Customer Agent – Onsite Madrid
🏢 CB Talents
📍 Madrid