Job Description

The CRM Account Executive will oversee market success of ServiceNow's CRM suite of products. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

What you will get to do in this role:

- Oversee worldwide development of assigned accounts, including development and deployment of territory resources
- Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.
- Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s).
- Arrange and conduct initial Executive and CxO discussions and position meetings
- Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM product(s) & solution(s), orchestrating relationships as required.




- Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
- Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow CRM platform
- Own and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects.
- In partnership with assigned Account Executive and Solution Consultant, present our CRM offering directly to prospects, customers, partners and at industry events and seminars
- Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition
- Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales
- Sales process management and opportunity closure
- Ongoing account management to ensure customer satisfaction and drive additional revenue streams

📌 Sr CRM Account Executive (Madrid)
🏢 ServiceNow
📍 Madrid