What You'll Do: We are seeking an Operations Strategy Lead to join our Operations and Strategy Enablement team. In this role, you will own the definition, standardization, and documentation of how Operations should work across our Performance Media (PM) commercial models (Professional Services, Self-Service, or Agency). This is a high-impact role requiring strategic thinking, cross-functional influence, and the ability to translate business priorities into operational excellence.

You will work directly with Operations leadership, Sales Strategy, Product and Commercial stakeholders to design and implement frameworks that drive accountability, clarity, and measurable performance across the organization.

Key Responsibilities: Operating Model Design & Documentation Own the end-to-end design of customer journeys and operational workflows for each assigned commercial model (Professional Services, Self-Service, or Agency) Define and document the complete operating model including team structures, roles, responsibilities, and interaction workflows Establish clear escalation paths and decision-making protocols that scale across regions and delivery functions Ensure all core workflows, process standards, and operational requirements are comprehensively documented and maintained Service Level & Performance Frameworks Design, implement, and maintain Service Level Agreements (SLAs) aligned with business strategy and commercial model dynamics Lead the implementation of SLA frameworks across all PM delivery teams Support exception processes and manage SLA variance with data-driven root cause analysis Performance Intelligence Define metrics for efficiency, quality, SLA compliance, and process adoption Use data and reporting to identify gaps, validate assumptions,



and support strategic decision-making Track Ops profitability by commercial model (cost-to-serve vs. revenue) to inform operating model decisions Cross-Functional Collaboration & Influence Act as a trusted strategic partner to Ops leadership Influence and align stakeholders across multiple functions without direct authority Facilitate alignment between business strategy, product innovation, and operational capability Communicate complex operational frameworks clearly to both technical and non-technical audiences Who You Are: Proven experience in consulting, program/project management, business operations, service delivery or similar roles Demonstrated success managing cross-functional initiatives with ambiguous requirements and distributed stakeholders Strategic thinking: Ability to translate business strategy into operationally sound frameworks and standards Analytical rigor: Strong data analysis skills to measure operating model effectiveness, identify gaps, and drive decisions Program management: Expertise in planning, coordinating, and executing complex, multi-workstream initiatives Influence without authority: Proven ability to drive alignment and decisions across senior stakeholders with different priorities and perspectives Communication: Excellent written and verbal communication skills; ability to simplify complex concepts and tailor messaging to different audiences Problem-solving: Comfortable navigating ambiguity, complexity, and multiple competing priorities; self-driven and proactive Intellectual curiosity:



Deep desire to understand how things work and why; comfort asking good questions Fluent in English We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​ Who We Are: We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers.

We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses. At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.

We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.

What We Offer: ​Ways of working – Our hybrid model blends home with in-office experiences, making space for both.​ ​Grow with us – Learning, mentorship & career development programs.​ ​Your wellbeing matters – Health benefits, wellness perks & mental health support.​ ​A team that cares – Diverse, inclusive, and globally connected.​ Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.​ Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo. ​

📌 Operations Strategy Lead (Barcelona)
🏢 Criteo
📍 Barcelona