Account & Channel Manager - Madrid (Hybrid)Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.Job title Account & Channel ManagerClient scope Enterprise, Mid-Market, SMBLocation Madrid, SpainLanguages Spanish and English – both mandatoryContract type Full time1.
The company has reached a decisive turning point: product-market fit is firmly established, and our strategic evolution towards full supply?chain visibility and driver empowerment has been validated by significant contracts with major enterprises.This role is part of an ambitious commercial strategy aimed at accelerating revenue growth, maximising customer retention and supporting partners in their digital transformation, in full compliance with applicable regulations.1 Account management and onboardingTake ownership of new clients after signature (onboarding) across all segments.Ensure a smooth handover from the New Business team to operational account management.Negotiate and close amendments, contract extensions and upgrades.Support clients in expanding their usage: new flows, new entities, new products.Collaborate with TMS, FMS,
ERP and WMS partners to maximise client value.Take part in partners' commercial and client meetings.Strengthen technology integrations with partners (TMS, FMS, ERP, WMS).Contribute to generating qualified leads through field promotion activities.Knowledge of TMS, FMS, ERP and WMS ecosystems.Proficiency with a CRM tool (Salesforce, HubSpot or equivalent).4.2 Commercial and interpersonal skillsExcellent negotiation and customer?relationship management skills.Strong listening skills, results orientation and service mindset.Fluency in Spanish and English is mandatory; functional collaboration (Sales, Product, Partners). Performance indicators (KPIs)ARR (Annual Recurring Revenue) growth across the managed portfolio.Compensation and commissionCompensation consists of a competitive base salary and a performance?Partners (TMS / WMS / ERP): coordination on shared accounts and technology integrations.Executive Management: regular reporting and strategic alignment.Be part of the new Madrid office and influence our Spanish market launch.Strong team support from local and international colleagues. xghoner Hybrid working model (Coslada office + remote). #