Health can't wait.
But that's exactly how healthcare works today. Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's not solely a question of willpower. It's the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a general leading company, with a unique culture. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost center into their most valuable investment.
What You'll Build And Who You'll Work WithYou would join the product team that builds the AI agents answering our 1 M+ members' questions about their health insurance
- reimbursements, coverage, claims, account changes and more
- instantly and without waiting for a human.
Your mission is to push that number further, increase the quality of answers and the trust members place in them, and make our agents work with the other AI agents at Alan, such as Mo our health companion.
Concretely, You Will Design and ship LLM-powered agents that understand a member's request, reason over their contract, claims and history, and take real actions on their behalf
- building the tools,



retrieval and context pipelines that give them the right information at the right momentMake our agents interoperate with other AI agents across Alan, such as Mo: handing off conversations, sharing context and calling each other's capabilities, so members get one seamless experienceBring automated resolution to new channels, starting with AI phone support: real-time voice conversations with the same quality bar as written onesOwn evaluation: build datasets, automated evals and quality monitoring so we know an agent is right before members see itMeasure and improve resolution rate, answer quality and member satisfaction in production, iterating fast on prompts, models and architectureWork hand in hand with care experts and product to identify the next topics the AI can fully resolve Why this role is special Direct Impact: Every point of automated resolution means members get help instantly, when they need it the most
- and directly drives Alan's scaling, growth and profitability. What we're looking for 5+ years building scalable software systemsStrong backend experience (Python is a plus)Hands?on experience building products with LLMs (agents, tool calling, RAG, prompt engineering, evaluation) – ideally shipped to productionAn evaluation mindset:



you know how to measure whether an AI system is actually good, and how to make it better What we value You love turning complex problems into elegant solutionsYou care about the "why" behind what you build, not just the "how"You stay on top of a fast?moving AI landscape and are pragmatic about what really worksHumble and still willing to grow (no matter your seniority) Mission Alignment Healthcare technology excites youYou understand that insurance isn't just about money
- it's about access to care But above all, we are looking for high potential and curiosity: make sure to show us this when you apply Our stack is React, Python/Flask, Postgre SQL in a monorepo. If you are not familiar with this stack but are a keen learner, it is totally fine. We deploy daily and believe in distributed ownership
- you build it, you own it.
Remote work:

We offer
remote work flexibility, but we value in?Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor pages for more info. Perks &

Benefits:
Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
We have a set of cultural values that guide our approach to work A quick note about the processNote:

📌 Full-Stack Software Engineer (Ribamontán al Mar)
🏢 Alan
📍 Ribamontán al Mar