Job Description
As a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks. You want: Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud Public Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling). Active participation in the respective vertical squad of the T Cloud Public.



Avoiding "churn" through proactive analysis and management of T Cloud Public customers. Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public. Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public. Ensuring customer satisfaction. Participation in the planning and forecasting processes. Transferring customer requirements to the T Cloud Public impediment and demand process. Supporting the further development of cloud handling support.

📌 Customer Success Manager (España)
🏢 T-Systems
📍 España