Customer Service Specialist - Remote First¿Es usted el candidato adecuado para esta oportunidad? Our client is seeking a dedicated Customer Service Specialist to join their fully remote team. This role is designed for individuals who excel at providing exceptional support and building strong customer relationships, all from the comfort of their own home.

As a remote-first company, we provide the tools and environment necessary for you to succeed without being tied to a physical office location. If you are self-motivated, possess outstanding communication skills, and are passionate about customer success, we encourage you to apply. About the RoleOur client is seeking a dedicated Customer Service Specialist to join their fully remote team.

This role is designed for individuals who excel at providing exceptional support and building strong customer relationships, all from the comfort of their own home. As a remote-first company, we provide the tools and environment necessary for you to succeed without being tied to a physical office location. If you are self-motivated, possess outstanding communication skills, and are passionate about customer success, we encourage you to apply.

Key ResponsibilitiesHandle customer inquiries via email, chat, and phone with professionalism and efficiency.Provide detailed information about our products and services, guiding customers to the best solutions.Maintain accurate records of customer interactions and transactions in the CRM system.Identify customer needs and suggest relevant product or service upgrades.Collaborate with internal teams to improve customer service processes and policies.Contribute to the development of knowledge base articles and FAQs for customer self-service.Achieve and exceed individual and team performance metrics related to customer satisfaction and response times.RequirementsProven experience in a customer service or support role.Excellent verbal and written communication skills in English.Proficiency with CRM software and help desk ticketing systems.A dedicated home office setup with a reliable high-speed internet connection.Our client is committed to employee growth, providing ongoing training and development opportunities. Join a team that values collaboration, innovation, and exceptional customer service. This role offers a unique chance to advance your career in customer support while maintaining a healthy work-life balance, supported by a company that truly embraces remote work. Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.

Your day at NTT DATAThe Networking Remote Field Service Engineer (L1) is an entry level engineering role, responsible for operating in region and provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Maintains the support process and ensures that requests for support are handled according to the procedures.Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.Provides service recovery, following resolution of incidents.Maintains secure, accurate, complete, and current configuration on configuration items (CIs). Knowledge, Skills and Attributes:Ability to communicate and work across different cultures and social groups.Ability to plan activities and projects well in advance and takes into account possible changing circumstances.Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, Juniper, Aruba, RiverBed etc.Entry level knowledge on management agent concepts,



redundancy concepts and remote console architecture within supported technical domain. Bachelor's degree or equivalent in Information Technology or Computing or related field.Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc. Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.Entry level experience in technical support to clients.Entry level experience in diagnosis and troubleshooting.Entry level experience providing remote support in Networking technologies.Entry level experience in relevant technology. Workplace type :Remote WorkingAbout NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

We invest over $3.6 billion each year in R&D; to help organizations and society move confidently and sustainably into the digital future. As a General Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.

We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer**NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. Join our growing global team and accelerate your career with us.

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