Experience the power of a game-changing careerWant to be part of an innovative and growing team? We're a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech. Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

As a Customer Service Sales Representative on our team, you will:

- Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests - Fast and effective reply to inbound queries - Make outbound calls when necessary to solve issues with customers and different internal business units - Create quote and follow up with cross selling / up selling and a proactive and service attitude - Ensuring personal knowledge of the Store portfolio and Post sales process ?s are maintained - Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach. Your qualifications We embrace our game-changers with open arms,



people from diverse backgrounds, who are curious and willing to learn.

Concentrix is a great match if you:

- Are bilingual or proficient in Dutch and fluent in English - Have minimum of 1 year relevant experience - Have strong communication skills - Knowledge of sales techniques (up-/cross-selling, objection handling, etc) - Are customer driven and motivation to work in sales - Are achievement and target oriented - Have IT knowledge and technical understanding - Have strong personal interest & curiosity in IT products and applications - Have Real capability to listen to customers - Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs - Have Exceptional customer facing and customer care skills Don't meet every requirement?

Offer: What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle:

- Full time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00- Salary * euros gross/year + up to euros gross/year in bonus - Great office location in Barcelona or Valencia with Hybrid option after two months- Full paid training about the company and the project you will be working on - Career development program and specialised courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

📌 Customer Service Sales Representative (Dutch-Speaking) (Barcelona)
🏢 Concentrix Spain
📍 Barcelona