OverviewIn this role you act as the voice of the customer, turning insights into actions that improve outcomes and experience.

You drive value realization, adoption, and upsell opportunities by guiding customers and aligning success plans with strategic objectives.

You partner with Sales, Product, and Support to minimize risk and support retention, while leading executive reviews with C-level stakeholders.

This position sits in the Customer Success team, shaping how customers achieve their desired business outcomes with Unit4's cloud software.

Compensaciones / Beneficiosremote working opportunities

Adaptable Leave Paid Time Off

Global Wellbeing Days growth opportunities inclusive, safe working environment

Employee Resource Groups

ResponsabilidadesBe the voice of the customer and advocate for their needs

Drive customer value realization and maximize ROI of Unit4 investment

Increase product adoption and maturity through guidance and engagements

Identify and pursue new sales opportunities (upsell/cross-sell) with Sales

Act as primary contact for risk management and retention

Develop and maintain success plans aligned to client objectives





Lead executive business reviews with C-level and management teams

Communicate customer goals, challenges, and value drivers across Product, R&D;, Support, and Sales

Requisitos principalesPassion for building strong customer relationships that drive retention of ARR

Ability to translate customer goals into actionable success plans and track progress

Adaptable, curious, accountable, and collaborative across stakeholders

Excellent communication and relationship-management skills; fluent in English and Swedish

Experience in a customer-facing role focused on cloud software value and outcomes

Technically literate with familiarity in customer engagement technologies and best practices

ERP, HCM, or financial planning software experience is a plus

Willingness to travel up to 20%

Relationship management

Effective communication

Cross-functional collaboration

Customer engagement technologies and best practices

Familiarity with cloud software environments

Understanding of ERP/HCM/financial planning domains (a plus)

📌 Customer Success Manager (Swedish Speaking) - Unit4 Group (Granada)
🏢 UNIT4 Group
📍 Granada